Help Desk Analyst Jobs in Chapel Hill, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Premier Technical Support Specialist
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 9 hours ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 9 hours ago
General Information Req # WD00081787 Career area: Services Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, April 28, 2025 Working time: Full-time...
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
. - Install, configure, and update operating systems, drivers, and software applications....
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 days ago
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in RTP (Raleigh-Durham), NC or Salt Lake City, UT. As a BA, the candidate will have minimum of 3 years of...
Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC
- Cary, NC (20 miles from Chapel Hill, NC)
- 4 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 4 days ago
Helpdesk Analyst Located onsite in Raleigh North, North Carolina ON SITE MacOS troubleshooting experience REQUIRED. Additional Preferred skills Certified Support Professional Cisco CCNA...
- Graham, NC (16 miles from Chapel Hill, NC)
- 4 days ago
- Graham, NC (16 miles from Chapel Hill, NC)
- 4 days ago
Pureflow IT Specialist About Our Organization: With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication,...
Technical Support Specialist (Hybrid)
- Durham, NC (8 miles from Chapel Hill, NC)
- 9 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 9 days ago
Summary Technical support specialist providing remote support to our customers of pharmacy automation. Job Description We are the makers of possible BD is one of the largest global medical...
NA Premier Technical Support Team Lead (12pm - 9pm shift)
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
The position requires strong PC technical skills, strong software, and operating system deployment technology skills....
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 13 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 13 days ago
Technical Support Engineer Technical Support Engineer remote type Hybrid locations Morrisville, North Carolina (Office) Uniontown, Pennsylvania time type Full time posted on Posted Yesterday job...
- Durham, NC (8 miles from Chapel Hill, NC)
- 15 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 15 days ago
Summary Technical support engineer providing advanced support to our customers and service teams Job Description We are the makers of possible BD is one of the largest global medical technology...
Mainframe Software Technical Support Engineer
- Durham, NC (8 miles from Chapel Hill, NC)
- 15 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 15 days ago
System, System Administration and Configuration CP and CMS XEDIT Strong foundation in z/VM configuration Knowledge of Mainframe Architecture and Operations Knowledge in Assembler language Experience...
- Research Triangle Park, NC (10 miles from Chapel Hill, NC)
- 21 days ago
- Research Triangle Park, NC (10 miles from Chapel Hill, NC)
- 21 days ago
This individual will be responsible for installing operating systems and applications, maintaining hardware/software updates, creating and maintaining technical documentation, and training staff on...
Instructional Support Technician - Desktop Services
- Cary, NC (20 miles from Chapel Hill, NC)
- 21 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 21 days ago
Overview POSITION TITLE (Oracle title) INSTRUCTIONAL SUPPORT TECHNICIAN (IST) WORKING TITLE Instructional Support Technician-Desktop Services SCHOOL/DEPARTMENT Technology Services Division (TSD)...
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 28 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 28 days ago
Program Support Specialist Program Support Specialist locations Morrisville, North Carolina (Office) Charlotte, North Carolina time type Full time posted on Posted Today job requisition id R41228...
NC Help Desk Support Technician (55192)
- Durham, NC (8 miles from Chapel Hill, NC)
- 30+ days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 30+ days ago
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and...
- Durham, NC (8 miles from Chapel Hill, NC)
- 45+ days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 45+ days ago
Position Type: Technology/Technician Date Posted: 3/4/2025 Location: Technology Services Position Number:Assignment Type:Position Term:281067Full-Time12-Months FTE:Classification:Salary or Hourly...
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Chapel Hill, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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