Help Desk Analyst Jobs in Cary, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Honeywell
- Raleigh, NC (8 miles from Cary, NC)
- 4 hours ago
- Raleigh, NC (8 miles from Cary, NC)
- 4 hours ago
Software Support Engineer Raleigh, NC Are you a creative technical problem solver? Are you driven to fix whats not working or make things work better? If so, our team members are transforming how...
In PersonHCS Desktop Support Specialist - ISD End User Support
- UNC Health Care
- Raleigh, NC (8 miles from Cary, NC)
- 1 day ago
- Raleigh, NC (8 miles from Cary, NC)
- 1 day ago
Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:...
In Person- DPR Construction
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
Technical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
Hybrid- astyra
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
EHR Helpdesk Analyst *This is a remote position - Local to Raleigh, NC only please *This is a 1 st shift position from 7AM - 3:30 PM EST *Schedule may include weekends and holidays to ensure...
Remote- Carrboro, Town of (NC)
- Carrboro, NC (19 miles from Cary, NC)
- 5 days ago
- Carrboro, NC (19 miles from Cary, NC)
- 5 days ago
The IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and...
RemoteIN Person Interview For Desktop Specialist- Senior in Raleigh NC
- Ask IT Consulting
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
Company Description This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and...
In Person- ServiceTrade
- Durham, NC (17 miles from Cary, NC)
- 12 days ago
- Durham, NC (17 miles from Cary, NC)
- 12 days ago
Position Description: At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We're on a...
Remote- NC State University
- Raleigh, NC (8 miles from Cary, NC)
- 13 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 13 days ago
Posting Information Posting Number: PG194654EP Internal Recruitment : No Working Title: IT Client Support Specialist Anticipated Hiring Range: $74,613 - $79,819 Work Schedule: Monday - Friday 8:00...
In Person- Nutanix
- Durham, NC (17 miles from Cary, NC)
- 14 days ago
- Durham, NC (17 miles from Cary, NC)
- 14 days ago
Hungry, Humble, Honest, with Heart. The Opportunity We are looking for an accomplished Systems Reliability Engineer (SRE) to support our Enterprise accounts, build and maintain strong customer...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Raleigh, NC (8 miles from Cary, NC)
- 14 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 14 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In Person- Randstad
- Apex, NC (8 miles from Cary, NC)
- 15 days ago
- Apex, NC (8 miles from Cary, NC)
- 15 days ago
Are you an ambitious IT professional looking to elevate your career within a mature, 100% cloud-native environment? We are partnering with a thriving, global organization to find an O365 Support...
In PersonTechnical Support Representative
- Concord Hospitality Enterprises
- Raleigh, NC (8 miles from Cary, NC)
- 15 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 15 days ago
Provide help desk support for Concord's corporate office and hotel properties for hosted applications, systems and services....
In PersonTableau Cloud Support Engineer
- Infosys Limited
- Raleigh, NC (8 miles from Cary, NC)
- 18 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 18 days ago
Apply now You have successfully copied the job share URL to clipboard! Job details Job Role Infrastructure Consultant 2 Career Role Consultant - Infrastructure Management - US Work Location Plano,...
In Person- Infosys Limited
- Raleigh, NC (8 miles from Cary, NC)
- 18 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 18 days ago
Apply now You have successfully copied the job share URL to clipboard! Job details Job Role Infrastructure Consultant 2 Career Role Consultant - Infrastructure Management - US Work Location Plano,...
In PersonTechnical Support Professional - Ceph Storage
- IBM Corporation
- Research Triangle Park, NC (11 miles from Cary, NC)
- 18 days ago
- Research Triangle Park, NC (11 miles from Cary, NC)
- 18 days ago
Introduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In PersonDemographic Data for Cary, NC
Moving to Cary, NC? Find some basic demographic data about Cary, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cary, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cary, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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