Help Desk Analyst Jobs in Cary, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Premier Technical Support Specialist
- Morrisville, NC (7 miles from Cary, NC)
- 9 hours ago
- Morrisville, NC (7 miles from Cary, NC)
- 9 hours ago
General Information Req # WD00081787 Career area: Services Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, April 28, 2025 Working time: Full-time...
Ansible Technical Support Engineer
- Raleigh, NC (8 miles from Cary, NC)
- 9 hours ago
- Raleigh, NC (8 miles from Cary, NC)
- 9 hours ago
The Technical Support Engineer works with minimal supervision to resolve routine and semi-routine technical issues and ensures customers maximize the value of their subscriptions. This role...
Remote Work- Raleigh, NC (8 miles from Cary, NC)
- 2 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 2 days ago
Job#: 2072602 Job Description: Position: Desktop Support / Service Desk Analyst Location: Fully onsite - Raleigh, NC Duration: 12 months Pay Rate Range: $28-30/hr. Day to Day Responsibilities:...
- Durham, NC (17 miles from Cary, NC)
- 2 days ago
- Durham, NC (17 miles from Cary, NC)
- 2 days ago
. - Install, configure, and update operating systems, drivers, and software applications....
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast - an advanced software as a service (SaaS) image storage and reporting solution...
- Durham, NC (17 miles from Cary, NC)
- 3 days ago
- Durham, NC (17 miles from Cary, NC)
- 3 days ago
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in RTP (Raleigh-Durham), NC or Salt Lake City, UT. As a BA, the candidate will have minimum of 3 years of...
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Sr. Manager, IT Support Services
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
About the role The Sr. Manager, IT Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk and...
Helpdesk Analyst Located onsite in Raleigh North, North Carolina ON SITE MacOS troubleshooting experience REQUIRED. Additional Preferred skills Certified Support Professional Cisco CCNA...
SUPTRS Program and Project Support Specialist
- Raleigh, NC (8 miles from Cary, NC)
- 4 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 4 days ago
Recruitment Range: $65,000 - $75,000 This position is 100% federally funded. The Division of Mental Health, Developmental Disabilities and Substance Use Services is the designated Single State...
- Raleigh, NC (8 miles from Cary, NC)
- 4 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 4 days ago
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Windows Active Directory authentication and security....
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 5 days ago
un Remote IT Support Technician compensation: $35-$55 SimplyUp IT, a fast-growing managed IT services provider, is seeking a dependable and tech-savvy Remote IT Support Technician based near...
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
Insight Global is seeking a Desktop Support Technician supporting the Service Desk component of the overall Service Delivery and IT support within Information Services for a global pharmaceutical...
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Day)
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Demographic Data for Cary, NC
Moving to Cary, NC? Find some basic demographic data about Cary, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cary, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cary, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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