Help Desk Analyst Jobs in Archdale, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Helpdesk Support Technician Duration: Contract to Hire Location: Archdale, NC (onsite role) Pay: $22+/hour Work Hours: 7am-4pm or 8AM - 5PM, occasional weekends and holidays may be needed....
- Greensboro, NC (15 miles from Archdale, NC)
- 6 days ago
- Greensboro, NC (15 miles from Archdale, NC)
- 6 days ago
Must have expert knowledge of Microsoft Office, Windows, and Macintosh desktop operating systems. Must have experience with various antivirus software....
- Greensboro, NC (15 miles from Archdale, NC)
- 12 days ago
- Greensboro, NC (15 miles from Archdale, NC)
- 12 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Winston Salem, NC (20 miles from Archdale, NC)
- 13 days ago
- Winston Salem, NC (20 miles from Archdale, NC)
- 13 days ago
Going to install new PCs, printers, scanners, new computing end point in net new buildings. First project will be on main campus then there will be a backfill element to that- move this department...
- Greensboro, NC (15 miles from Archdale, NC)
- 29 days ago
- Greensboro, NC (15 miles from Archdale, NC)
- 29 days ago
Job#: 2068550 Job Description: Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC....
Mission Planning Support Engineer
- Liberty, NC (21 miles from Archdale, NC)
- 45+ days ago
- Liberty, NC (21 miles from Archdale, NC)
- 45+ days ago
TITLE Mission Planning Support Engineer - Fort Bragg REQ NUMBERENG-25-00009 REQUISITION CATEGORYActive FULL-TIME/PART-TIMEFull-Time LOCATIONFort Liberty, NC DESCRIPTION Pay Rate: The annual base...
Product Support Specialist Tech I
- Greensboro, NC (15 miles from Archdale, NC)
- 60+ days ago
- Greensboro, NC (15 miles from Archdale, NC)
- 60+ days ago
Systems: XP, 7 & 10; Windows Remote Desktop application) Ability to communicate with diverse audiences Understanding of mid-high level technical concepts Bilingual!...
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
- Winston Salem, NC (20 miles from Archdale, NC)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Archdale, NC
Moving to Archdale, NC? Find some basic demographic data about Archdale, NC below.
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Salary for Help Desk Analyst Jobs in Archdale, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Archdale, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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