Help Desk Analyst Jobs in White Plains, NY

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 228 Jobs

Computer Support Specialist

  • DatRose
  • Jamaica, NY (23 miles from White Plains, NY)
  • 1 hour ago
  • Jamaica, NY (23 miles from White Plains, NY)
  • 1 hour ago

Many aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....

Hybrid

Technical Support Analyst Levels 1 - 2

  • Metropolitan Transportation Authority
  • New York, NY (22 miles from White Plains, NY)
  • 1 hour ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 hour ago

Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf...

In Person

Senior Desktop Support Analyst

  • Cognizant Technology Solutions
  • New York, NY (22 miles from White Plains, NY)
  • 1 hour ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 hour ago

Strong technical knowledge of desktop operating systems and software applications. Experience providing deskside support to end-users in a corporate environment....

In Person

Technical Support Specialist

  • The New York Times Company
  • New York, NY (22 miles from White Plains, NY)
  • 12 hours ago
  • New York, NY (22 miles from White Plains, NY)
  • 12 hours ago

systems....

Hybrid

IT Service Desk Analyst - VN2730

  • Marex Group, Plc.
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago

Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and...

In Person

Technical Support, Associate / New York, NY

  • BlackRock, Inc.
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago

Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....

Hybrid

IT solutions specialist

  • Assa Abloy
  • Bogota, NJ (17 miles from White Plains, NY)
  • 1 day ago
  • Bogota, NJ (17 miles from White Plains, NY)
  • 1 day ago

Unete a nuestro equipo en ASSA ABLOY! Estamos buscando el mejor talento, te invitamos a ser parte del Equipo de TI (Tecnologia) como Especialista de Soluciones TI - sede Bogota. El proposito de la...

In Person

AV/VC Support Specialist (6+ Month Contract)

  • DBI Staffing
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago

We are seeking an experienced AV/VC Support Specialist to provide enterprise-level audiovisual and video conferencing support for meetings, events, conference rooms, and executive-facing...

In Person

Service Desk Support Specialist

  • Cloud and Things
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago
  • New York, NY (22 miles from White Plains, NY)
  • 1 day ago

Mandatory Requirements: 3+ years experience s upporting Windows operating systems. 3+ years experience networking concepts such as IP addressing, DHCP, and DNS. 3+ years experience deploying, imaging...

In Person

IT Service Desk Analyst

  • Bloomberg
  • New York, NY (22 miles from White Plains, NY)
  • 2 days ago
  • New York, NY (22 miles from White Plains, NY)
  • 2 days ago

Description & Requirements Description & Requirements The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS,...

In Person

IT Support Analyst I

  • Weill Cornell Medicine
  • New York, NY (22 miles from White Plains, NY)
  • 2 days ago
  • New York, NY (22 miles from White Plains, NY)
  • 2 days ago

Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....

In Person

IT Support Analyst I

  • Weill Cornell Medical College
  • New York, NY (21 miles from White Plains, NY)
  • 2 days ago
  • New York, NY (21 miles from White Plains, NY)
  • 2 days ago

Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....

In Person

IT Support Level 1 Specialist - Hudson Tunnel Project

  • NPAworldwide Recruitment Network
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago

IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46026) NPAworldwide Recruitment Network update Last updated: May/29/2026 Job Description We're looking for a motivated and curious IT...

Remote

Technical Support Engineer - East Coast

  • Monte Carlo
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago

About Monte Carlo Monte Carlo is the agent trust platform that unifies data and agent observability to monitor, troubleshoot, and improve production AI systems. As enterprises prepare to deploy...

Remote

Desktop Support Technician

  • City of New York
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago
  • New York, NY (22 miles from White Plains, NY)
  • 3 days ago

KVM) and software within established standards and guidelines, including troubleshooting issues with software, hardware, and operating systems -Identifies and resolves IT-related gaps in existing emergency...

In Person

Demographic Data for White Plains, NY

Moving to White Plains, NY? Find some basic demographic data about White Plains, NY below.

Local
National
73,723
3,292
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in White Plains, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in White Plains, NY offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in White Plains, NY
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »