Help Desk Analyst Jobs in Syracuse, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Cazenovia, NY (18 miles from Syracuse, NY)
- 4 hours ago
- Cazenovia, NY (18 miles from Syracuse, NY)
- 4 hours ago
User support and customer service - must be present and available to users requiring technical assistance Install, assemble, and configure software, computers, monitors, network infrastructure,...
SRCTec, LLC is currently seeking a product support engineer to join our life cycle management (LCM) team in Syracuse, N.Y. SRCTec manufactures and provides technical support services for a variety...
- Moravia, NY (23 miles from Syracuse, NY)
- 25 days ago
- Moravia, NY (23 miles from Syracuse, NY)
- 25 days ago
-Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems....
Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and...
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so,...
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so,...
- Liverpool, NY (4 miles from Syracuse, NY)
- 60+ days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 60+ days ago
The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
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Salary for Help Desk Analyst Jobs in Syracuse, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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