Help Desk Analyst Jobs in Syracuse, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Skaneateles, NY (14 miles from Syracuse, NY)
- 2 days ago
- Skaneateles, NY (14 miles from Syracuse, NY)
- 2 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel...
- Skaneateles Falls, NY (16 miles from Syracuse, NY)
- 3 days ago
- Skaneateles Falls, NY (16 miles from Syracuse, NY)
- 3 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel...
- East Syracuse, NY (6 miles from Syracuse, NY)
- 11 days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 11 days ago
Skills Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows...
systems, mobile devices (i.e. iPhone and Android), inventory control and Endpoint Security Software Experience working for a medium-sized organization with a multi-office structure preferred Strong...
- Moravia, NY (23 miles from Syracuse, NY)
- 15 days ago
- Moravia, NY (23 miles from Syracuse, NY)
- 15 days ago
-Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems....
HRIS records management to include relational database experience required. Excellent communication, analytical, customer service, and team orientation skills....
An understanding of desktop operating systems, including macOS, Windows, and Ubuntu. Familiarity with Active Directory, Windows Server, and Microsoft 365 administration....
- East Syracuse, NY (6 miles from Syracuse, NY)
- 30+ days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 30+ days ago
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members...
Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and...
Demographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
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Salary for Help Desk Analyst Jobs in Syracuse, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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