Help Desk Analyst Jobs in Staten Island, NY

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 282 Jobs

Clover Tier 3 Support Engineer

  • Berkeley Heights, NJ (17 miles from Staten Island, NY)
  • 6 hours ago
  • Berkeley Heights, NJ (17 miles from Staten Island, NY)
  • 6 hours ago

**What would be great to have:** + Experience querying relational databases or using monitoring tools like Grafana. + Hands-on knowledge of Android OS or mobile troubleshooting. + Prior experience in...

Desktop Support Technician

  • Somerset, NJ (24 miles from Staten Island, NY)
  • 7 hours ago
  • Somerset, NJ (24 miles from Staten Island, NY)
  • 7 hours ago

systems in an enterprise environment required + Experience supporting Android and iOS mobile devices required + Experience supporting Macs is a plus + Self-directed with an ability to work both independently...

Engineer, Enterprise Systems Support (HelpDesk)

  • Fort Lee, NJ (16 miles from Staten Island, NY)
  • 7 hours ago
  • Fort Lee, NJ (16 miles from Staten Island, NY)
  • 7 hours ago

Familiar with Windows and Mac operating systems, as well as common applications like Office 365. Working knowledge of Windows Server, Microsoft Active Directory / Entra and its associated tools....

Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure

  • New York, NY (10 miles from Staten Island, NY)
  • 7 hours ago
  • New York, NY (10 miles from Staten Island, NY)
  • 7 hours ago

Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals...

Lead Application Support Analyst

  • New York, NY (10 miles from Staten Island, NY)
  • 8 hours ago
  • New York, NY (10 miles from Staten Island, NY)
  • 8 hours ago

Lead Application Support Analyst Location New York, NY 10018 Job Summary The Lead Application Support Analyst position is responsible for providing oversight, leadership and direction to the group...

IT Support Engineer 1New

  • New York, NY (10 miles from Staten Island, NY)
  • 8 hours ago
  • New York, NY (10 miles from Staten Island, NY)
  • 8 hours ago

New IT Support Engineer 1 New York, New York, United States StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event...

IT Support Assistant - HelpDesk (Provisional)

  • Staten Island, NY
  • 1 day ago
  • Staten Island, NY
  • 1 day ago

They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located....

IT Service Desk Analyst

  • Bronx, NY (16 miles from Staten Island, NY)
  • 1 day ago
  • Bronx, NY (16 miles from Staten Island, NY)
  • 1 day ago

Information Technology (IT) Service Desk Analyst The Bronx Defenders (BxD)an innovative, progressive, holistic defense office in the South Bronxseeks an IT Service Desk Analyst. Responsibilities...

Help Desk Specialist NYC

  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago
  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago

FIND A JOB POST A JOB CONTACT US TOOLS FIND A JOB POST A JOB CONTACT US TOOLS New York, New York Help Desk Specialist - NYC Our client is a highly respected and well-established nonprofit...

Application/Cloud Support Engineer

  • Basking Ridge, NJ (24 miles from Staten Island, NY)
  • 1 day ago
  • Basking Ridge, NJ (24 miles from Staten Island, NY)
  • 1 day ago

Application/Cloud Support Engineer Application/Cloud Support Engineer Basking Ridge, NJ Long term contract Preferred Background: Experience in Mobile Device Application Sync vs. Backup processes...

IT Helpdesk Tech

  • Florham Park, NJ (19 miles from Staten Island, NY)
  • 1 day ago
  • Florham Park, NJ (19 miles from Staten Island, NY)
  • 1 day ago

Dynamics 365 Experience a plus Skills Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting Additional Skills & Qualifications Associate's or...

Senior Tech Support Engineer

  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago
  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago

Senior Tech Support Engineer Software Guidance & Assistance, Inc., (SGA), is seeking a IT Support Engineer for a contract-to-perm position with a financial services firm in mid-town manhattan,...

Service Desk Technician - Bilingual Dutch/English

  • Newark, NJ (8 miles from Staten Island, NY)
  • 1 day ago
  • Newark, NJ (8 miles from Staten Island, NY)
  • 1 day ago

Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....

Technical Support Engineer - University Graduate 2025

  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago
  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago

Technical Support Engineer - University Graduate 2025 Verkada flexible benefit account, parental leave, paid holidays, sick time United States, York, York Jun 11, 2025 Who We Are Verkada is a...

On-Site Desktop/Tech Support: III (Senior) - NY

  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago
  • New York, NY (10 miles from Staten Island, NY)
  • 1 day ago

On-Site Desktop/Tech Support: III (Senior) - NY Dexian DISYS United States, York, York Jun 11, 2025 On-Site Desktop/Tech Support: III (Senior) - NY Job details Posted 11 June 2025 Location York,...

Demographic Data for Staten Island, NY

Moving to Staten Island, NY? Find some basic demographic data about Staten Island, NY below.

Local
National
495,747
9,351
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Staten Island, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Staten Island, NY offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Staten Island, NY
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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