Help Desk Analyst Jobs in Schenectady, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Biomedical Equipment Support Specialist
- Albany, NY (8 miles from Schenectady, NY)
- 1 hour ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 hour ago
(b) Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI...
Hi Professional, We have a job opportunity, and we are currently looking for Desktop Support Technician Job Description: Active Directory, Group Policy Windows, & IoS Corporate Devices SCCM Strong...
System (Win 7/10) Beginner knowledge on Active Directory, Group Policy Active Directory & GPO Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App &...
- Latham, NY (9 miles from Schenectady, NY)
- 3 days ago
- Latham, NY (9 miles from Schenectady, NY)
- 3 days ago
At UL, customers are core, and as a result, all responsibilities will center around improving the customer experience. In the role of Technical Support Specialist, you will play a crucial role in...
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
Information Technology Computer Support Specialists Albany, NY Posted: 4/25/2025 Job Description Job ID#: 26366 Job Category: Information Technology Position Type: Contract/W-2 Duration: 2 years...
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
system + Working knowledge of IP addressing, DHCP, DNS and other core networking concepts + Computing hardware deployment and imaging + Strong troubleshooting skills + A working knowledge of Active...
Help Desk Analyst - Tier 1 (Day)
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Technician (NY HELPS)
- Albany, NY (8 miles from Schenectady, NY)
- 9 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 9 days ago
Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs....
Desktop Support Analyst I, St. Peters Hospital, Albany, NY
- Albany, NY (8 miles from Schenectady, NY)
- 16 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 16 days ago
. + Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. + HP Desktop and Laptop Certification preferred. + Experience...
Desktop Support Analyst I, St. Peter's Hospital, Albany, NY
- Albany, NY (8 miles from Schenectady, NY)
- 18 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 18 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 19 days ago
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 19 days ago
systems and hardware including Windows OS, O365, and Azure Salary Range$105,000 to $125,000 (Based on experience) Fusco Personnel takes great pride in successfully matching talent and culture for our...
- Troy, NY (18 miles from Schenectady, NY)
- 19 days ago
- Troy, NY (18 miles from Schenectady, NY)
- 19 days ago
Desktop Technician Troy, New York, United States | Posted: 4/8/2025 Position: Desktop Technician Location :Troy, NY 12180 Duration: 12 months contract to perm Pay Rate: $22.86/hr on w2 5% driving...
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 21 days ago
Job Title: IT Specialist- Mid Level Position Duration: 12 months Location: Albany, NY (Onsite) Mandatory Qualification: 36 Months experience on Helpdesk duties, taking calls and dealing with...
Demographic Data for Schenectady, NY
Moving to Schenectady, NY? Find some basic demographic data about Schenectady, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Schenectady, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Schenectady, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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