Help Desk Analyst Jobs in Schenectady, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Clinical Application Support Analyst
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote Work- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
systems and software- Set up and maintain user accounts, permissions, and access rights- Troubleshoot and maintain office equipment such as printers, scanners, and other electronic devices- Escalate...
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
. + Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required....
Technical Support Engineer, MI II (Tier II)
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Help Desk Technician (NY HELPS)
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
- Albany, NY (8 miles from Schenectady, NY)
- 1 day ago
. + Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs. + Provides assistance to Resource Center users regarding the use of peripheral...
IT Support Services Specialist
- Ballston Spa, NY (13 miles from Schenectady, NY)
- 1 day ago
- Ballston Spa, NY (13 miles from Schenectady, NY)
- 1 day ago
Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in...
Bilingual Technical Support Representative
- Albany, NY (8 miles from Schenectady, NY)
- 2 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 2 days ago
Calling all innovators find your future at Fiserv.** Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Senior IT Support Services Specialist
- Clifton Park, NY (7 miles from Schenectady, NY)
- 2 days ago
- Clifton Park, NY (7 miles from Schenectady, NY)
- 2 days ago
Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in...
The City of Schenectady is now accepting applications for the position of PC Support Specialist in the Utilities Department. The annual salary is $60,798. See attached for job description and...
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Desktop Support#25-60819 $65.89-$70.88 per hour Schenectady, NY All On-site Job Description Provide a short description of the Position: The candidate for this position will provide technical...
Infrastructure and Desktop Support Consultant
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
- Albany, NY (8 miles from Schenectady, NY)
- 8 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 8 days ago
IT Support/Field Technician Hoffman Car Wash 18 Kairnes Street Albany, NY 12205 Hoffman Car Wash is seeking a detail-oriented and technically proficient IT Support/Field Technician to join our...
Demographic Data for Schenectady, NY
Moving to Schenectady, NY? Find some basic demographic data about Schenectady, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Schenectady, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Schenectady, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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