Help Desk Analyst Jobs in Long Island City, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Bronx, NY (5 miles from Long Island City, NY)
- moments ago
- Bronx, NY (5 miles from Long Island City, NY)
- moments ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
Computer Tech Support Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support across NYC public schools. As a Computer Tech person, you will...
Desktop support Windows Migration -Onsite in NYC, 5 days a week
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
Job Title: Desktop support Windows Migration Location: NYC,NY- 5 days in office NO REMOTE Duration: 6-12 months Job Description: Windows 10 to 11 migration experience is mandatory, and 85% of...
- Brooklyn, NY (4 miles from Long Island City, NY)
- 13 hours ago
- Brooklyn, NY (4 miles from Long Island City, NY)
- 13 hours ago
Overview IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities Provides...
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
- New York, NY (3 miles from Long Island City, NY)
- 13 hours ago
We are seeking a dedicated and technically skilled Desktop Support Technician to join our healthcare IT team. This role is critical in ensuring the smooth operation of end-user systems across...
- Township of Washington, NJ (18 miles from Long Island City, NY)
- 17 hours ago
- Township of Washington, NJ (18 miles from Long Island City, NY)
- 17 hours ago
Innova Solutions is immediately hiring for a Desktop Support Analyst Position Type: Contract-Full TimeDuration: 12+ Months Location: Manalapan Township, NJ 07726 (Onsite - 5 Days in a Week Onsite) As a(n)...
- New York, NY (3 miles from Long Island City, NY)
- 18 hours ago
- New York, NY (3 miles from Long Island City, NY)
- 18 hours ago
IT Support Office, Clerical & Administrative $ 18 / Hour location_on Goshen, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Job Title: IT Support...
Senior IT Support Analyst (US)
- New York, NY (3 miles from Long Island City, NY)
- 22 hours ago
- New York, NY (3 miles from Long Island City, NY)
- 22 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $68,640 - $112,320 USD TD is committed to providing fair and equitable compensation opportunities to all...
- New York City, NY (4 miles from Long Island City, NY)
- 23 hours ago
- New York City, NY (4 miles from Long Island City, NY)
- 23 hours ago
Knowledge of Operating Systems, Windows, MAC, and Linux. General knowledge of Audio/Video systems and Academic related software packages Familiarity with POS systems....
IT User Support Analyst New York University
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
IT User Support Analyst US-NY-New York Job ID: 2025-14901 Type: Student Health Center # of Openings: 1 Category: Technology New York University Overview Analyze, evaluate and diagnose escalated...
- Brooklyn, NY (4 miles from Long Island City, NY)
- 1 day ago
- Brooklyn, NY (4 miles from Long Island City, NY)
- 1 day ago
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges....
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
Operations (Tech) | Level 2 (USD) Location: New York, New York Duration: Contract Job ID: 168278 Job Overview: The Operations (Tech) | Level 2 role is a critical position within the Executive...
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
- New York, NY (3 miles from Long Island City, NY)
- 1 day ago
Mac Service Desk Technician (L2) 12 Month W2 Contract (No Visa Sponsorship/No C2C/No Student Sponsorship) Onsite 5x per week in New York NY 10004 - Local Candidates Only. Pay up to $44/hr. The...
- Clifton, NJ (14 miles from Long Island City, NY)
- 1 day ago
- Clifton, NJ (14 miles from Long Island City, NY)
- 1 day ago
Title: Desktop support engineer Location: Clifton or Mahwah, NJ ( Should be ok to travel between Mahwah, NJ/Clifton NY and NY) Duration: 12+ months Must speak Spanish Timing: 7 AM 8 PM any 9 hours...
- Englewood Cliffs, NJ (9 miles from Long Island City, NY)
- 1 day ago
- Englewood Cliffs, NJ (9 miles from Long Island City, NY)
- 1 day ago
IT Technical Support (Tier 2) Location: Englewood Cliffs, NJ 07632 (5 days Onsite per week) Duration: 1 year Job Summary: Overview: We are seeking a skilled and customer-focused Tier 2 IT Helpdesk...
Demographic Data for Long Island City, NY
Moving to Long Island City, NY? Find some basic demographic data about Long Island City, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Long Island City, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Long Island City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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