Help Desk Analyst Jobs in Keuka Park, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Canandaigua, NY (20 miles from Keuka Park, NY)
- 4 hours ago
- Canandaigua, NY (20 miles from Keuka Park, NY)
- 4 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Penn Yan, NY (5 miles from Keuka Park, NY)
- 4 hours ago
- Penn Yan, NY (5 miles from Keuka Park, NY)
- 4 hours ago
systems and applications to users of computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, network, fleet printing, and other...
Proficient with current Operating Systems (Mac and Windows). Experience in troubleshooting hardware and software....
Proficient with current Operating Systems (Mac and Windows). Excellent Troubleshooting skills. Experience with Microsoft 365....
Technology Support Specialist I Hobart and William Smith Colleges
- Geneva, NY (20 miles from Keuka Park, NY)
- 30+ days ago
- Geneva, NY (20 miles from Keuka Park, NY)
- 30+ days ago
Experience with both Windows and Apple operating systems. A+, ITIL, or similar certifications are preferred....
Technology Support Specialist I
- Geneva, NY (20 miles from Keuka Park, NY)
- 30+ days ago
- Geneva, NY (20 miles from Keuka Park, NY)
- 30+ days ago
Experience with both Windows and Apple operating systems. A+, ITIL, or similar certifications are preferred....
- Canandaigua, NY (20 miles from Keuka Park, NY)
- 60+ days ago
- Canandaigua, NY (20 miles from Keuka Park, NY)
- 60+ days ago
Will be required to obtain experience in current Windows desktop operating system, Microsoft Office suite, Microsoft Exchange and other similar applications....
Demographic Data for Keuka Park, NY
Moving to Keuka Park, NY? Find some basic demographic data about Keuka Park, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Keuka Park, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Keuka Park, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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