Help Desk Analyst Jobs in Ithaca, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Aurora, NY (24 miles from Ithaca, NY)
- 1 day ago
- Aurora, NY (24 miles from Ithaca, NY)
- 1 day ago
Job Details Job Location Corporate - Aurora, NY Salary Range $29.00 - $29.00 Hourly Description Position Summary: Provide front-line technical support to end-users by troubleshooting and...
Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in upstate new york....
Familiarity with operating systems such as Linux, Windows, and Mac OS, including installation and configuration....
IT Instructional Technology & Desktop Support Specialist
- Ithaca, NY
- 12 days ago
- Ithaca, NY
- 12 days ago
IT Instructional Technology & Desktop Support Specialist *Visa Sponsorship is not available for this position. About the Cornell SC Johnson College of Business Our College: Leading at the...
- Moravia, NY (24 miles from Ithaca, NY)
- 15 days ago
- Moravia, NY (24 miles from Ithaca, NY)
- 15 days ago
-Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems....
Familiarity with operating systems such as Linux, Windows, and Mac OS, including installation and configuration....
Adjunct Faculty, Computer Support Specialist
- Dryden, NY (13 miles from Ithaca, NY)
- 60+ days ago
- Dryden, NY (13 miles from Ithaca, NY)
- 60+ days ago
Employment Date: Fall 2025 - 08/25/2025-12/12/2025 Term of Employment: Adjunct, Non-renewable Job Description: Instruct courses related to computer support. Teaching assignments may involve...
Demographic Data for Ithaca, NY
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Salary for Help Desk Analyst Jobs in Ithaca, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ithaca, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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