Help Desk Analyst Jobs in East Syracuse, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Skaneateles, NY (20 miles from East Syracuse, NY)
- 2 days ago
- Skaneateles, NY (20 miles from East Syracuse, NY)
- 2 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel...
- Skaneateles Falls, NY (22 miles from East Syracuse, NY)
- 3 days ago
- Skaneateles Falls, NY (22 miles from East Syracuse, NY)
- 3 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel...
- Verona, NY (23 miles from East Syracuse, NY)
- 6 days ago
- Verona, NY (23 miles from East Syracuse, NY)
- 6 days ago
June 4, 2025 Computer Service Technician Duties: Position responsible for providing support in areas such as installation, repair, and general technical troubleshooting as needed on equipment...
Skills Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 11 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 11 days ago
systems, mobile devices (i.e. iPhone and Android), inventory control and Endpoint Security Software Experience working for a medium-sized organization with a multi-office structure preferred Strong...
HR Operations Support Specialist
- Syracuse, NY (6 miles from East Syracuse, NY)
- 21 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 21 days ago
HRIS records management to include relational database experience required. Excellent communication, analytical, customer service, and team orientation skills....
- Oneida, NY (21 miles from East Syracuse, NY)
- 24 days ago
- Oneida, NY (21 miles from East Syracuse, NY)
- 24 days ago
NY1535391 Technical Support Specialist Job Type: Full-time The Arc Madison Cortland is looking for a full time and highly motivated person for an Entry Level Technical Support Specialist. Summary:...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
An understanding of desktop operating systems, including macOS, Windows, and Ubuntu. Familiarity with Active Directory, Windows Server, and Microsoft 365 administration....
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members...
- Verona, NY (23 miles from East Syracuse, NY)
- 45+ days ago
- Verona, NY (23 miles from East Syracuse, NY)
- 45+ days ago
Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises,...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 60+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 60+ days ago
Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and...
Demographic Data for East Syracuse, NY
Moving to East Syracuse, NY? Find some basic demographic data about East Syracuse, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in East Syracuse, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in East Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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