Help Desk Analyst Jobs in Cheektowaga, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Corporate ReUse Sales/Computer Technician (Onsite)
- Cheektowaga, NY
- 1 day ago
- Cheektowaga, NY
- 1 day ago
Serves as a specialist in a group of services supported within the Corporate ReUse department. Manages the project queue for their area ensuring technological equipment is configured to conform to...
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 1 day ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 1 day ago
IT Help Desk Support experience (application & hardware support) preferred. Technical Training & Certifications: HP Certifications preferred....
Senior Manager, AWS Technical Support
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 2 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 2 days ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Senior Microcomputer Technical Support Specialist 0425-0007
- West Seneca, NY
- 10 days ago
- West Seneca, NY
- 10 days ago
systems....
Customer Technical Support Representative
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 13 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 13 days ago
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
IT Technical Support & Info Helpdesk
- Williamsville, NY (8 miles from Cheektowaga, NY)
- 22 days ago
- Williamsville, NY (8 miles from Cheektowaga, NY)
- 22 days ago
systems extremely valuable. * Fundamental Networking & troubleshooting knowledge and experience; LAN/WAN, Vpn, Wireless networking technologies * Backup & Recovery of data * Familiarity/Experience...
Senior Computer User Support Specialist
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 26 days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 26 days ago
Handles problems that the first-tier help desk support is unable to resolve....
- Amherst, NY (8 miles from Cheektowaga, NY)
- 27 days ago
- Amherst, NY (8 miles from Cheektowaga, NY)
- 27 days ago
Help Desk/Desktop Technician Permanent place Amherst, New York calendar_today 01 Apr 2025 Akkodis is recruiting for a Helpdesk Technician in Buffalo, NY. The Help Desk Technician will support our...
LSEG Pricing Services - Support Engineer
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 30+ days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 30+ days ago
You will join the Evaluated Pricing Support group in charge of solving any questions on LSEG Evaluated Pricing raised by our clients from all regions (Asia, Americas, EMEA). Evaluated pricing...
Electronics Technology Assistant Professor
- Sanborn, NY (18 miles from Cheektowaga, NY)
- 45+ days ago
- Sanborn, NY (18 miles from Cheektowaga, NY)
- 45+ days ago
Position Information Position Title Electronics Technology Assistant Professor Position Category Faculty Position Status 10 Month FLSA Exempt Advertised Salary $69,992 Department Business & STEM...
Technical Support Specialist, Powerwall
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 90+ days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 90+ days ago
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
Support Engineer 6116 Support Engineer 6116
- Cheektowaga, NY
- 30+ days ago
- Cheektowaga, NY
- 30+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 30+ days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 30+ days ago
This includes the selection of all Hardware (Laptops, Desktops, Monitors & Accessories) and Operating Systems used in the environment....
HR Technical Support Specialist - Workday
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 45+ days ago
- Buffalo, NY (3 miles from Cheektowaga, NY)
- 45+ days ago
Overview: Provides tactical and technical support to Human Resources (HR) employees. Serves as the first point of contact for inquiries relative to HR systems. Reviews, conducts research, tests,...
- Depew, NY (5 miles from Cheektowaga, NY)
- 45+ days ago
- Depew, NY (5 miles from Cheektowaga, NY)
- 45+ days ago
DePaul IT Service Desk Technician in Depew , New York Overview The Service Desk Technician is an internal support role that monitors and responds to day-to-day technical support requests across...
Demographic Data for Cheektowaga, NY
Moving to Cheektowaga, NY? Find some basic demographic data about Cheektowaga, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cheektowaga, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cheektowaga, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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