Help Desk Analyst Jobs in Buffalo, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Seneca Gaming Corporation
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 12 days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 12 days ago
Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks,...
In PersonSystems; this includes both end-user and server versions Thorough understanding of security concepts, models, and standards; experience with implementation in business environments Preferred Linux...
In Person- NTT DATA Americas, Inc
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
Basic Requirements 2+ years of desktop support experience Additional Preference Strong knowledge of Windows operating system environment Solid client service skills....
RemoteManaged Services - Data Center Hands & Feet Support - Specialist
- PwC
- Buffalo, NY
- 30+ days ago
- Buffalo, NY
- 30+ days ago
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary At PwC, our people in integration and platform architecture focus on designing and...
In PersonIS Services & Support Engineer
- Turner Construction
- Buffalo, NY
- 30+ days ago
- Buffalo, NY
- 30+ days ago
knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems Familiar with supporting multi-function printers and scanners Basic knowledge of malware...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon.com Services LLC
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With...
In Person- Empire State Development
- Buffalo, NY
- 60+ days ago
- Buffalo, NY
- 60+ days ago
Knowledgeable in VDI (Virtual Desktop Infrastructure) Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)....
HybridKnowledgeable in VDI (Virtual Desktop Infrastructure) Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)....
HybridThe Information Technology (IT) Support Technician provides frontline (Tier 1) and limited Tier 2 technical support for agency staff across Windows, macOS, iOS/iPadOS, and standard business...
In PersonDemographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
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Salary for Help Desk Analyst Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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