Help Desk Analyst Jobs in Buffalo, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Buffalo, NY
- 2 hours ago
- Buffalo, NY
- 2 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Senior Microcomputer Technical Support Specialist WAN 0825-0012
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
Assists in the training and instruction of users in LAN operating systems. 16....
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges....
Job Order Number: DG0442708 Job Title: LIFT Help Desk Analyst Company: Seneca Holdings Location: Buffalo, NY Salary: Education: Bachelor's Degree Experience: 3 years Hours: 40 Duration: Full Time, Regular...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
- Williamsville, NY (10 miles from Buffalo, NY)
- 22 days ago
- Williamsville, NY (10 miles from Buffalo, NY)
- 22 days ago
Essential Duties and Responsibilities: Desktop support - desk side and remote phone support Provide 1 st and 2 nd level help desk support for end users and application support Assists with installations...
Remote Work- Clarence, NY (15 miles from Buffalo, NY)
- 30+ days ago
- Clarence, NY (15 miles from Buffalo, NY)
- 30+ days ago
Help Desk Support Specialist 3.8 3.8 out of 5 stars Leading digital signage company located in Clarence, NY is looking to hire a tech-savvy individual with a customer-first attitude to join our on-site...
Adult Career Education Teacher - Part-Time Hourly - Information Technology Help Desk
- Buffalo, NY
- 45+ days ago
- Buffalo, NY
- 45+ days ago
The Interim Superintendent of Schools, Will Keresztes, Ed.D., is interested in receiving applications from qualified candidates for a part-time hourly position in the Adult Career and Community...
Desktop Support Technician - Windows 11 Upgrade & Hardware Support
- Buffalo, NY
- 90+ days ago
- Buffalo, NY
- 90+ days ago
CTG is seeking to fill a Desktop Support Technician - Windows 11 Upgrade & Hardware Support for our client in Buffalo, NY. Location: Buffalo, NY Duration: 2 months Duties: Perform large-scale...
Support Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 90+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 90+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »