Help Desk Analyst Jobs in Buffalo, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth,...
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 2 days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 2 days ago
What's in it for you? Hospice offers a Robust Total Rewards Package Employer 401k contribution regardless of employee participation, and match on employee contributions there after Health...
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Microcomputer Decision Support Specialist 0525-0018
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
in Data Processing, Computer Science, Business Administration or related field and four (3) years of data processing experience in vendor supplied operating systems software programming and/or maintenance...
- Amherst, NY (10 miles from Buffalo, NY)
- 15 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 15 days ago
Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Desktop Support Technician - Windows 11 Upgrade & Hardware Support
- Buffalo, NY
- 29 days ago
- Buffalo, NY
- 29 days ago
CTG is seeking to fill a Desktop Support Technician - Windows 11 Upgrade & Hardware Support for our client in Buffalo, NY. Location: Buffalo, NY Duration: 2 months Duties: Perform large-scale...
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users....
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
Overview Milton CAT is looking for the right team member to launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a...
Qualifications: A bachelor's degree in IT, computer science, or a related field is preferred. 2 plus years of experience Intermediate to advanced knowledge of Windows and/or Mac operating systems....
Title:- Help Desk Support Job Descriptions Duration:- 6+ Months Contract to hire Level 1 Help Desk Support Technician Overview: Serve as the initial point of contact for technical support, assisting...
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Customer Service/Technical Support Representative, Hybrid (NA) - Canada
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 90+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 90+ days ago
Job Title: Customer Service/Technical Support Representative, Hybrid (NA) - Canada Job Description The Customer Service / Technical Support Representative interfaces with customers via...
Remote WorkSupport Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 60+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 60+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
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Salary for Help Desk Analyst Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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