Help Desk Analyst Jobs in Brooklyn, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Academy Bus LLC
- Hoboken, NJ (4 miles from Brooklyn, NY)
- 1 hour ago
- Hoboken, NJ (4 miles from Brooklyn, NY)
- 1 hour ago
systems (Android and iOS) Exposure to VMware or virtualization technologies is a plus Health Insurance and Benefits Offered Include: Medical, Dental, Vision, Prescription, and Life Insurance Supplemental...
In PersonTechnical and Desktop Support Specialist
- FBT Gibbons LLP
- Newark, NJ (9 miles from Brooklyn, NY)
- 1 hour ago
- Newark, NJ (9 miles from Brooklyn, NY)
- 1 hour ago
Provide second-tier help desk support via phone, desk side and remote assistance. Set up hardware, printers, telephones and peripherals to ensure seamless operation....
In PersonDesktop Support Engineer (Dispatch /Part-Time) Short Hills, -New Jersey- USA
- Axiom Technologies
- Millburn, NJ (16 miles from Brooklyn, NY)
- 1 hour ago
- Millburn, NJ (16 miles from Brooklyn, NY)
- 1 hour ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- Allyon, Inc
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
systems and installing applications Troubleshooting hardware, software, and printer issues Coordinating repairs and collaborating across IT teams Managing and resolving support tickets through ServiceNow...
In Person- Smarsh
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts...
In Person- DatRose
- Jamaica, NY (9 miles from Brooklyn, NY)
- 5 hours ago
- Jamaica, NY (9 miles from Brooklyn, NY)
- 5 hours ago
Many aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
HybridTechnical Support Specialist (NYC or NJ Office)
- 3DS Dassault Systems
- Iselin, NJ (19 miles from Brooklyn, NY)
- 5 hours ago
- Iselin, NJ (19 miles from Brooklyn, NY)
- 5 hours ago
Distinguish between application, operating system, network, and hardware problems, with an understanding of IT systems design, analysis, and integrations....
HybridTechnical Support Analyst Levels 1 - 2
- Metropolitan Transportation Authority
- New York, NY (3 miles from Brooklyn, NY)
- 5 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 5 hours ago
Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf...
In PersonSenior Desktop Support Analyst
- Cognizant Technology Solutions
- New York, NY (3 miles from Brooklyn, NY)
- 5 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 5 hours ago
Strong technical knowledge of desktop operating systems and software applications. Experience providing deskside support to end-users in a corporate environment....
In Person- Expeditors International of Washington, Inc.
- Edison, NJ (24 miles from Brooklyn, NY)
- 5 hours ago
- Edison, NJ (24 miles from Brooklyn, NY)
- 5 hours ago
Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues....
In Person- The New York Times Company
- New York, NY (3 miles from Brooklyn, NY)
- 16 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 16 hours ago
systems....
HybridJunior Computer Technician Full-Time Brooklyn, NY
- Brooklyn, NY
- 19 hours ago
- Brooklyn, NY
- 19 hours ago
Junior Computer Technician Full-Time Brooklyn, NY PITS Data Recovery is a data recovery company providing professional services across multiple locations. We are looking for a reliable Junior...
In Person Full TimeIT Support Level 1 Specialist - Hudson Tunnel Project
- NPAworldwide Recruitment Network
- Newark, NJ (9 miles from Brooklyn, NY)
- 1 day ago
- Newark, NJ (9 miles from Brooklyn, NY)
- 1 day ago
IT Support Level 1 Specialist - Hudson Tunnel Project (OOJ - 46027) 90000-100000 / US Dollars / Annual Salary NPAworldwide Recruitment Network update Last updated: Jun/01/2026 Job Description...
In PersonIT Service Desk Analyst - VN2730
- Marex Group, Plc.
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and...
In PersonTechnical Support, Associate / New York, NY
- BlackRock, Inc.
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS....
HybridDemographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Brooklyn, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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