Help Desk Analyst Jobs in Binghamton, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Analyst, Desktop Support - IT Infrastructure - Full Time (On-site, Binghamton)
- Binghamton, NY
- 14 days ago
- Binghamton, NY
- 14 days ago
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases....
Sr Analyst, Desktop Support - IT Infrastructure - Full Time (On-site, Binghamton)
- Binghamton, NY
- 15 days ago
- Binghamton, NY
- 15 days ago
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases....
Network Support Technician Category: Professional Subscribe: New Job Alerts RSS Job Feed Department: Information Technology Services Locations: Binghamton, NY Posted: Jul 25, 2025 Closes: Open...
Academic and Research Computing Support Specialist
- Binghamton, NY
- 60+ days ago
- Binghamton, NY
- 60+ days ago
System, Physical and Virtual deployments Assist in supporting the Watson College's VDI environment (Watson View)....
Demographic Data for Binghamton, NY
Moving to Binghamton, NY? Find some basic demographic data about Binghamton, NY below.
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Salary for Help Desk Analyst Jobs in Binghamton, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Binghamton, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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