Help Desk Analyst Jobs in Albany, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Albany, NY
- 2 hours ago
- Albany, NY
- 2 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkRole Name : MSP Support Specialist-ServiceNow Location: Remote (anywhere in the US) Responsibilities: Clear understanding of ServiceNow platform knowledge, license management, opening ServiceNow...
Remote Worksystem Support end users via telephone, email, ticketing system and in-person Assist users with booking, setting up, configuring and launching Webinars Assist users with A/V equipment and issues in...
- Niskayuna, NY (4 miles from Albany, NY)
- 5 days ago
- Niskayuna, NY (4 miles from Albany, NY)
- 5 days ago
3+ years of hands-on experience with Microsoft Desktop Family Operating Systems (Win 7/10). Beginner knowledge of Active Directory and Group Policy....
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems....
systems required Ability to provide on-call support as necessary required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance...
Remote WorkHELP DESK TECHNICIAN IN ALBANY, NY, USA! Date Posted: 08/15/2025 Hiring Organization: Rose International Position Number: 487073 Industry: Government Job Title: Help Desk Technician Job Location:...
Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs....
Location: Albany or Rochester, NY (Hybrid) Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting systems, supporting users, and working in a collaborative...
- Amsterdam, NY (22 miles from Albany, NY)
- 20 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 20 days ago
About MotherDuck Don't let the quirky name fool you! We're on a mission to radically transform the data analyst user experience. We empower and delight analysts using a novel cloud architecture...
Desktop Support#25-65993 $45.61-$49.61 per hour Albany, NY All On-site Job Description Provide a short description of the Position: The Network Site Coordinator position will provide technical...
Desktop Technician Level IV - The Research Foundation for SUNY
- Albany, NY
- 30+ days ago
- Albany, NY
- 30+ days ago
Job Description: FUNCTION & SCOPE: The Level IV Desktop Technician serves as the highest level of end-user support, providing expert technical assistance and ensuring optimal service delivery for...
- Schenectady, NY (8 miles from Albany, NY)
- 45+ days ago
- Schenectady, NY (8 miles from Albany, NY)
- 45+ days ago
The primary day-to-day responsibilities entail for this role: Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings. Repair,...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Albany, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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