Help Desk Analyst Jobs in Albany, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Dutch speaking Support Specialist
- Lightspeed
- Amsterdam, NY (22 miles from Albany, NY)
- 1 day ago
- Amsterdam, NY (22 miles from Albany, NY)
- 1 day ago
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you...
In Person- UL Solutions
- Latham, NY (1 mile from Albany, NY)
- 2 days ago
- Latham, NY (1 mile from Albany, NY)
- 2 days ago
Configuration and Troubleshooting: Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. Provide assistance to existing customers at critical...
HybridIT Support & Operations Analyst
- Mechanical Dynamics & Analysis LLC
- Latham, NY (1 mile from Albany, NY)
- 10 days ago
- Latham, NY (1 mile from Albany, NY)
- 10 days ago
IT Support & Operations Analyst Mechanical Dynamics & Analysis LLC - 3.2 Latham, NY Job Details Full-time $65,000 - $75,000 a year 1 day ago Qualifications Mobile device support Phone...
In Personsystems configurations....
In PersonHelp Desk Technician (NY HELPS)
- Wayne-Finger Lakes BOCES
- Albany, NY
- 11 days ago
- Albany, NY
- 11 days ago
Sets up personal computer operating systems, third party software, and data/Internet/Intranet access for user-specific needs....
In Person- Nesco Resource
- Rensselaer, NY (9 miles from Albany, NY)
- 12 days ago
- Rensselaer, NY (9 miles from Albany, NY)
- 12 days ago
Tier 1 Help Desk Analyst Location : Onsite (Capital Region, NY) | Potential for hybrid flexibility after training Pay : $23-27/hr....
In PersonSenior Technical Support Engineer
- Entrata
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered...
In PersonComputer Support Specialist - Admin
- Health Advocates Network, Inc.
- Albany, NY
- 18 days ago
- Albany, NY
- 18 days ago
Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in Albany, NY. These are registry positions with our company. Pay Rate: $20 / hour Shift details:...
In Person- Skidmore College
- Saratoga Springs, NY (21 miles from Albany, NY)
- 20 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 20 days ago
Summary The Help Desk Support Specialist assists in the day-to-day operation and administration of the IT Help Desk....
In PersonTechnology Support Specialist - Saratoga Springs, NY
- Green Mountain Electric Supply
- Saratoga Springs, NY (21 miles from Albany, NY)
- 26 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 26 days ago
Duties include answering questions and resolving problems concerning the use of computer hardware/software, printing, installation, e-mail, and business operating systems....
In Person- TATA Consultancy Services
- Niskayuna, NY (4 miles from Albany, NY)
- 30+ days ago
- Niskayuna, NY (4 miles from Albany, NY)
- 30+ days ago
Must Have Technical/Functional Skills Key Requirements • Strong hands-on experience supporting Windows 11 (LTSC preferred) in enterprise environments • Mandatory experience with Microsoft Intune...
In PersonManaged Services - Data Center Hands & Feet Support - Specialist
- PwC
- Albany, NY
- 30+ days ago
- Albany, NY
- 30+ days ago
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary At PwC, our people in integration and platform architecture focus on designing and...
In PersonSupport Specialist, German speaking
- Lightspeed
- Amsterdam, NY (22 miles from Albany, NY)
- 30+ days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 30+ days ago
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you...
In PersonHelp Desk Technician (HELPS) DEPARTMENT: Albany County Division of Information Services SALARY RANGE: $54,000-$60,000 WORK LOCATION & HOURS: 112 State Street, Albany, NY 12207 and Former St. Rose...
In PersonHelp Desk Agent - Albany New York 12204
- E-Solutions Inc.
- Albany, NY
- 45+ days ago
- Albany, NY
- 45+ days ago
Help Desk Agent - Albany New York 12204 (Albany, NY, 12243) | 04/07/26 Job Description Job Title: Help Desk Agent Location: Albany New York 12204 Mode : Contract (6+ Months) The L2 IT Help Desk Support...
In PersonDemographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Albany, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »