Help Desk Analyst Jobs in White Sands Missile Range, NM
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Representative (Part-Time)
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 5 hours ago
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 5 hours ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Computer User Support Specialist
- White Sands Missile Range, NM
- 5 days ago
- White Sands Missile Range, NM
- 5 days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 7 days ago
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 7 days ago
Classification Summary: Under minimal supervision, plans, conducts, and supervises day to day tasks and responsibilities of the Help Desk Support team....
Contact Center Technical Support Representative
- Mesilla, NM (18 miles from White Sands Missile Range, NM)
- 12 days ago
- Mesilla, NM (18 miles from White Sands Missile Range, NM)
- 12 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 13 days ago
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 13 days ago
Help Desk Rep, Sr 502369 Las Cruces, New Mexico, United States Staff Staff Full-time Closing at: Jun 20 2025 - 23:55 MDT Position Title: Help Desk Rep, Sr Employee Classification: Help Desk...
Service Desk Technician (Intermediate-Level)
- White Sands Missile Range, NM
- 30+ days ago
- White Sands Missile Range, NM
- 30+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
- Chaparral, NM (23 miles from White Sands Missile Range, NM)
- 45+ days ago
- Chaparral, NM (23 miles from White Sands Missile Range, NM)
- 45+ days ago
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
The Help Desk Support Specialist responsibilities will include: Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting...
Las Cruces Technical Support Representative (Full-Time)
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 90+ days ago
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Las Cruces Technical Support Representative (Part-Time)
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 90+ days ago
- Las Cruces, NM (15 miles from White Sands Missile Range, NM)
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in White Sands Missile Range, NM
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in White Sands Missile Range, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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