Help Desk Analyst Jobs in Albuquerque, NM
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Must have a working knowledge of PC operations which include Hardware, network settings, operating system, & MS Office applications....
Responsibilities & Qualifications RESPONSIBILITIES Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required Installation,...
EDUCATION AND EXPERIENCE Associates degree in Information Technology or a related field of study, and three (3) years' of relevant experience in an IT help desk support environment, or equivalentbination...
Must have a working knowledge of PC operations which include Hardware, network settings, operating system, & MS Office applications....
Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications....
Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business. We are an IT services provider that delivers innovative Enterprise IT and Health Services solutions across the...
- Los Lunas, NM (22 miles from Albuquerque, NM)
- 19 days ago
- Los Lunas, NM (22 miles from Albuquerque, NM)
- 19 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
Responsibilities Install, troubleshoot, repair and upgrade Windows, Linux and UNIX operating systems....
Required Skills: Strong understanding of basic IT concepts and terminology (E.g., operating systems, hardware, networking, software applications.)...
Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications....
MINIMUM QUALIFICATIONS: Exceptional communication and customer service skills with a strong work ethic Knowledge of Microsoft and Apple software and services (including operating systems and productivity...
EDUCATION AND EXPERIENCE Associates degree in Information Technology or a related field of study, and three (3) years' of relevant experience in an IT help desk support environment, or equivalentbination...
Enterprise Support Engineer, Data Centers
- Los Lunas, NM (22 miles from Albuquerque, NM)
- 29 days ago
- Los Lunas, NM (22 miles from Albuquerque, NM)
- 29 days ago
systems Experience building and maintaining relationships with technical and non-technical stakeholders across multiple geographical locations, leveraging effective communication that fosters global...
EDUCATION AND EXPERIENCE Associates degree in Information Technology or a related field of study, and three (3) years of relevant experience in an IT help desk support environment, or equivalent combination...
Application Support Analyst Application Support Analyst locations Central New Mexico, Albuquerque, NM time type Full time posted on Posted 5 Days Ago time left to apply End Date: May 16, 2025 (12...
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
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Salary for Help Desk Analyst Jobs in Albuquerque, NM
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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