Help Desk Analyst Jobs in Trenton, NJ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Somerset, NJ (22 miles from Trenton, NJ)
- 6 hours ago
- Somerset, NJ (22 miles from Trenton, NJ)
- 6 hours ago
systems in an enterprise environment required + Experience supporting Android and iOS mobile devices required + Experience supporting Macs is a plus + Self-directed with an ability to work both independently...
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Technical Support Engineer - Mainframe
- Princeton, NJ (11 miles from Trenton, NJ)
- 11 hours ago
- Princeton, NJ (11 miles from Trenton, NJ)
- 11 hours ago
Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)** **2. If you already have a Candidate...
Desktop Support - Audio Video Tech Role is Desktop Support - Audio Video Tech Position is Onsite Interview type is Either iLinc Web Cam or In Person interview Start Date: 06/29/2025 & End Date:...
Desktop Support Consultant Job Title: Desktop Support Consultant Location: Trenton, NJ (Onsite) Duration: Long Term In-Person Job Description: 3+ years of experience supporting/troubleshooting...
Desktop Support Audio/Video Analyst Description: 3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room...
Desktop Support/AV Analyst in Trenton, NJ (Onsite) - 765768
- Trenton, NJ
- 1 day ago
- Trenton, NJ
- 1 day ago
Desktop Support/AV Analyst in Trenton, NJ (Onsite) - 765768 One of our premier clients is looking for Desktop Support/AV Analyst in Trenton, NJ for a contract position. If interested, please...
Desktop Support audio/video Support Hello, Zenosys is looking for NJOAG Desktop Support - AV Analyst (765768 client Trenton, NJ If you are available and interested in the below opportunity, please...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
IT Service Desk Analyst II (On-site) - Dayton, NJ
- Dayton, NJ (16 miles from Trenton, NJ)
- 1 day ago
- Dayton, NJ (16 miles from Trenton, NJ)
- 1 day ago
Knowledge and experience in IT Support and Operations: End-user hardware, software, and operating systems (Windows XP, 7, 10) Troubleshooting and network related issues and protocols Mobile device support...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Sr Technical Support, Medical Imaging (EHR, HL7, DB - SQL or Oracle)
- Trenton, NJ
- 1 day ago
- Trenton, NJ
- 1 day ago
Position Overview** The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
Demographic Data for Trenton, NJ
Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Trenton, NJ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Trenton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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