Help Desk Analyst Jobs in Franklin, NJ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Dover, NJ (12 miles from Franklin, NJ)
- 1 day ago
- Dover, NJ (12 miles from Franklin, NJ)
- 1 day ago
Help Desk We are hiring for Help Desk to support our Federal Project. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title:- Help Desk Location: - Hybrid - Candidate will need to be...
- Rockaway, NJ (11 miles from Franklin, NJ)
- 1 day ago
- Rockaway, NJ (11 miles from Franklin, NJ)
- 1 day ago
Field Support Engineer Job Title: Field Support Engineer Job ID: 25-08658 Location: Rockaway, NJ Duration: FTE (Citizen Only) Travel up to 90-95% of the time HEAVY HEAVY travel position Should be...
- Rockaway, NJ (11 miles from Franklin, NJ)
- 1 day ago
- Rockaway, NJ (11 miles from Franklin, NJ)
- 1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
- Wharton, NJ (11 miles from Franklin, NJ)
- 1 day ago
- Wharton, NJ (11 miles from Franklin, NJ)
- 1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Help Desk Intern or Co-op - Summer 2025
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems,...
Helpdesk Technician-Design Technologies
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems,...
- Dover, NJ (12 miles from Franklin, NJ)
- 1 day ago
- Dover, NJ (12 miles from Franklin, NJ)
- 1 day ago
Universal Technical Resource Services, Inc. (UTRS) is currently seeking IT Support Technician to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of...
Desktop Support Technician (HIRING ASAP)
- Stanhope, NJ (14 miles from Franklin, NJ)
- 7 days ago
- Stanhope, NJ (14 miles from Franklin, NJ)
- 7 days ago
Job Title Desktop Analyst Top Skills Details 2-3 Years training on Network/desktop Operating Systems 2+ Year of Windows Operating Systems 2+ Year in a support role for wither client server or network...
Computer Technician - Districtwide
- West Milford, NJ (11 miles from Franklin, NJ)
- 8 days ago
- West Milford, NJ (11 miles from Franklin, NJ)
- 8 days ago
Position Type: District - Wide/Computer Technician Date Posted: 6/5/2025 Location: District Wide Closing Date: Until Filled Additional Information: Show/Hide POSITION: COMPUTER...
Cardiology Technical Support Analyst - National Remote
- Franklin, NJ
- 9 days ago
- Franklin, NJ
- 9 days ago
Required Qualifications: High School Diploma/GED (or higher) 2+ years of experience in a technical support environment Intermediate level of proficiency in Windows operating systems Intermediate level...
Remote WorkSoftware Support Skills Operating Systems: Installation, configuration, and troubleshooting (Windows, macOS, Linux)....
systems in an enterprise environment required + Experience supporting Android and iOS mobile devices required + Experience supporting Macs is a plus + Self-directed with an ability to work both independently...
- Goshen, NY (22 miles from Franklin, NJ)
- 13 days ago
- Goshen, NY (22 miles from Franklin, NJ)
- 13 days ago
systems + Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.) + Experience with Microsoft 365, Active Directory, and remote support tools + Excellent problem-solving and communication...
Slalom Flex (Project Based) - IT Support Anaylst
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
Provide support for company wide MDM platforms for multiple operating systems. Provide support for Google platforms such as Mail, Calendar, Drive, and Chat....
- Wayne, NJ (21 miles from Franklin, NJ)
- 14 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 14 days ago
Constructs, installs, and tests customized configurations based on various platforms and operating systems....
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Franklin, NJ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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