Help Desk Analyst Jobs in Dover, NJ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Clover Tier 3 Support Engineer
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 16 hours ago
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 16 hours ago
**What would be great to have:** + Experience querying relational databases or using monitoring tools like Grafana. + Hands-on knowledge of Android OS or mobile troubleshooting. + Prior experience in...
Application/Cloud Support Engineer
- Basking Ridge, NJ (17 miles from Dover, NJ)
- 1 day ago
- Basking Ridge, NJ (17 miles from Dover, NJ)
- 1 day ago
Application/Cloud Support Engineer Application/Cloud Support Engineer Basking Ridge, NJ Long term contract Preferred Background: Experience in Mobile Device Application Sync vs. Backup processes...
- Florham Park, NJ (13 miles from Dover, NJ)
- 1 day ago
- Florham Park, NJ (13 miles from Dover, NJ)
- 1 day ago
Dynamics 365 Experience a plus Skills Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting Additional Skills & Qualifications Associate's or...
Help Desk We are hiring for Help Desk to support our Federal Project. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title:- Help Desk Location: - Hybrid - Candidate will need to be...
- Rockaway, NJ (3 miles from Dover, NJ)
- 1 day ago
- Rockaway, NJ (3 miles from Dover, NJ)
- 1 day ago
Field Support Engineer Job Title: Field Support Engineer Job ID: 25-08658 Location: Rockaway, NJ Duration: FTE (Citizen Only) Travel up to 90-95% of the time HEAVY HEAVY travel position Should be...
Service Desk Technician - Bilingual Dutch/English
- Newark, NJ (23 miles from Dover, NJ)
- 1 day ago
- Newark, NJ (23 miles from Dover, NJ)
- 1 day ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Rockaway, NJ (3 miles from Dover, NJ)
- 1 day ago
- Rockaway, NJ (3 miles from Dover, NJ)
- 1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
- Wharton, NJ (2 miles from Dover, NJ)
- 1 day ago
- Wharton, NJ (2 miles from Dover, NJ)
- 1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
- Bridgewater, NJ (23 miles from Dover, NJ)
- 1 day ago
- Bridgewater, NJ (23 miles from Dover, NJ)
- 1 day ago
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference....
Help Desk Intern or Co-op - Summer 2025
- Parsippany, NJ (9 miles from Dover, NJ)
- 2 days ago
- Parsippany, NJ (9 miles from Dover, NJ)
- 2 days ago
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems,...
Helpdesk Technician-Design Technologies
- Parsippany, NJ (9 miles from Dover, NJ)
- 2 days ago
- Parsippany, NJ (9 miles from Dover, NJ)
- 2 days ago
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems,...
Universal Technical Resource Services, Inc. (UTRS) is currently seeking IT Support Technician to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of...
Senior Technical Support Engineer
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 3 days ago
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 3 days ago
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Product Implementation Technical Support Specialist
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 4 days ago
- Berkeley Heights, NJ (18 miles from Dover, NJ)
- 4 days ago
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Senior Desktop Consultant - Onsite Technical Desktop Support Engineer
- Warren, NJ (21 miles from Dover, NJ)
- 4 days ago
- Warren, NJ (21 miles from Dover, NJ)
- 4 days ago
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity....
Demographic Data for Dover, NJ
Moving to Dover, NJ? Find some basic demographic data about Dover, NJ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Dover, NJ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dover, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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