Help Desk Analyst Jobs in Berkeley Heights, NJ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
**What would be great to have:** + Experience querying relational databases or using monitoring tools like Grafana. + Hands-on knowledge of Android OS or mobile troubleshooting. + Prior experience in...
- Somerset, NJ (13 miles from Berkeley Heights, NJ)
- 6 hours ago
- Somerset, NJ (13 miles from Berkeley Heights, NJ)
- 6 hours ago
systems in an enterprise environment required + Experience supporting Android and iOS mobile devices required + Experience supporting Macs is a plus + Self-directed with an ability to work both independently...
Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure
- New York, NY (22 miles from Berkeley Heights, NJ)
- 6 hours ago
- New York, NY (22 miles from Berkeley Heights, NJ)
- 6 hours ago
Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals...
Lead Application Support Analyst
- New York, NY (22 miles from Berkeley Heights, NJ)
- 6 hours ago
- New York, NY (22 miles from Berkeley Heights, NJ)
- 6 hours ago
Lead Application Support Analyst Location New York, NY 10018 Job Summary The Lead Application Support Analyst position is responsible for providing oversight, leadership and direction to the group...
Senior Desktop Support - Healthcare
- Raritan, NJ (13 miles from Berkeley Heights, NJ)
- 6 hours ago
- Raritan, NJ (13 miles from Berkeley Heights, NJ)
- 6 hours ago
Senior Desktop Support - Healthcare Job Title: Senior Desktop Support Engineer Location: Raritan, NJ Shift: 2 PM 10 PM EST, Mon Fri Duration: Through 12/31/2025 (ASAP start) Role Overview Provide...
- New York, NY (22 miles from Berkeley Heights, NJ)
- 7 hours ago
- New York, NY (22 miles from Berkeley Heights, NJ)
- 7 hours ago
New IT Support Engineer 1 New York, New York, United States StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event...
Lab IT Service Support Specialist
- Raritan, NJ (13 miles from Berkeley Heights, NJ)
- 10 hours ago
- Raritan, NJ (13 miles from Berkeley Heights, NJ)
- 10 hours ago
system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement, and relocation of equipment Implement...
Technical Support Engineer - Mainframe
- Princeton, NJ (24 miles from Berkeley Heights, NJ)
- 11 hours ago
- Princeton, NJ (24 miles from Berkeley Heights, NJ)
- 11 hours ago
Please Note:** **1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)** **2. If you already have a Candidate...
IT Support Assistant - HelpDesk (Provisional)
- Staten Island, NY (17 miles from Berkeley Heights, NJ)
- 1 day ago
- Staten Island, NY (17 miles from Berkeley Heights, NJ)
- 1 day ago
They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located....
- New York, NY (22 miles from Berkeley Heights, NJ)
- 1 day ago
- New York, NY (22 miles from Berkeley Heights, NJ)
- 1 day ago
FIND A JOB POST A JOB CONTACT US TOOLS FIND A JOB POST A JOB CONTACT US TOOLS New York, New York Help Desk Specialist - NYC Our client is a highly respected and well-established nonprofit...
Application/Cloud Support Engineer
- Basking Ridge, NJ (7 miles from Berkeley Heights, NJ)
- 1 day ago
- Basking Ridge, NJ (7 miles from Berkeley Heights, NJ)
- 1 day ago
Application/Cloud Support Engineer Application/Cloud Support Engineer Basking Ridge, NJ Long term contract Preferred Background: Experience in Mobile Device Application Sync vs. Backup processes...
- Florham Park, NJ (6 miles from Berkeley Heights, NJ)
- 1 day ago
- Florham Park, NJ (6 miles from Berkeley Heights, NJ)
- 1 day ago
Dynamics 365 Experience a plus Skills Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting Additional Skills & Qualifications Associate's or...
- Dover, NJ (18 miles from Berkeley Heights, NJ)
- 1 day ago
- Dover, NJ (18 miles from Berkeley Heights, NJ)
- 1 day ago
Help Desk We are hiring for Help Desk to support our Federal Project. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title:- Help Desk Location: - Hybrid - Candidate will need to be...
- Rockaway, NJ (19 miles from Berkeley Heights, NJ)
- 1 day ago
- Rockaway, NJ (19 miles from Berkeley Heights, NJ)
- 1 day ago
Field Support Engineer Job Title: Field Support Engineer Job ID: 25-08658 Location: Rockaway, NJ Duration: FTE (Citizen Only) Travel up to 90-95% of the time HEAVY HEAVY travel position Should be...
- New York, NY (22 miles from Berkeley Heights, NJ)
- 1 day ago
- New York, NY (22 miles from Berkeley Heights, NJ)
- 1 day ago
Senior Tech Support Engineer Software Guidance & Assistance, Inc., (SGA), is seeking a IT Support Engineer for a contract-to-perm position with a financial services firm in mid-town manhattan,...
Demographic Data for Berkeley Heights, NJ
Moving to Berkeley Heights, NJ? Find some basic demographic data about Berkeley Heights, NJ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Berkeley Heights, NJ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Berkeley Heights, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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