Help Desk Analyst Jobs in Portsmouth, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist (Remote)
- Newmarket, NH (7 miles from Portsmouth, NH)
- 3 hours ago
- Newmarket, NH (7 miles from Portsmouth, NH)
- 3 hours ago
About IGG Software IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality...
Remote Work- Brentwood, NH (12 miles from Portsmouth, NH)
- 6 days ago
- Brentwood, NH (12 miles from Portsmouth, NH)
- 6 days ago
Knowledge of Active Directory, MS Windows desktop and O365 operating systems, MS office products, PC hardware technologies, TCP/IP, internet connectivity, programming and database languages, and network...
Helpdesk Specialist (Entry-Level)
- Rowley, MA (24 miles from Portsmouth, NH)
- 16 days ago
- Rowley, MA (24 miles from Portsmouth, NH)
- 16 days ago
Our ideal candidate will ensure that our end user systems hardware, operating system, software, and miscellaneous peripherals function as expected and provide support as needed....
Responsibilities Location Concord, New HampshireUS Job ID REQ-055556 Responsibilities: Compile and assemble program governance documentation per agreed cadence, in preparation for review with...
- Hampton, NH (9 miles from Portsmouth, NH)
- 29 days ago
- Hampton, NH (9 miles from Portsmouth, NH)
- 29 days ago
Computer Technician Part Time JobID: 1619 Position Type: Technology/Computer Technician Date Posted: 7/28/2025 Location: Seabrook, District-Wide Closing Date: 08/13/2025 Additional...
- York, ME (9 miles from Portsmouth, NH)
- 30+ days ago
- York, ME (9 miles from Portsmouth, NH)
- 30+ days ago
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world....
US - Staffing - IT Help Desk Agent#25-63506 $20 per hour Portsmouth, NH All On-site Job Description Pay Rate: ***/hr*** We are looking for up to 8 candidates for this group. We will be using...
Remote WorkDemographic Data for Portsmouth, NH
Moving to Portsmouth, NH? Find some basic demographic data about Portsmouth, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Portsmouth, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Portsmouth, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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