Help Desk Analyst Jobs in Derry, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Salem, NH (7 miles from Derry, NH)
- 8 hours ago
- Salem, NH (7 miles from Derry, NH)
- 8 hours ago
IT Help Desk Technician Top/Must have skills: 3+ years of IT support experience Strong Microsoft knowledge including O365 admin and Azure Active Directory. Basic understanding of networks and WiFi...
- Groveland, MA (16 miles from Derry, NH)
- 1 day ago
- Groveland, MA (16 miles from Derry, NH)
- 1 day ago
Specific task direction is provided by Supv IT - Help Desk Support, Mgr. IT Technology and Innovation, or Manager, Network and Systems and VP of Information Technology....
Lead IT Support Analyst onsite
- Hampton, NH (22 miles from Derry, NH)
- 3 days ago
- Hampton, NH (22 miles from Derry, NH)
- 3 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
- North Andover, MA (17 miles from Derry, NH)
- 3 days ago
- North Andover, MA (17 miles from Derry, NH)
- 3 days ago
Install,configure, and maintain desktop operating systems and applications foremployees....
- Andover, MA (17 miles from Derry, NH)
- 3 days ago
- Andover, MA (17 miles from Derry, NH)
- 3 days ago
Desktop Support Location : Andover, MA 01810 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...
- Tewksbury, MA (19 miles from Derry, NH)
- 3 days ago
- Tewksbury, MA (19 miles from Derry, NH)
- 3 days ago
Desktop Support Location : Tewksbury, MA 01876 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...
IT Operations Help Desk Technician
- Salem, NH (7 miles from Derry, NH)
- 4 days ago
- Salem, NH (7 miles from Derry, NH)
- 4 days ago
Systems (Azure Active Directory & Microsoft lntune/ Autopilot) including installing desktop applications....
Human Resources Support Specialist
- Nashua, NH (14 miles from Derry, NH)
- 4 days ago
- Nashua, NH (14 miles from Derry, NH)
- 4 days ago
Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and...
Helpdesk Engineer (3rd Shift) (PowerShell)
- Andover, MA (17 miles from Derry, NH)
- 7 days ago
- Andover, MA (17 miles from Derry, NH)
- 7 days ago
Helpdesk Engineer Job Category : Help Desk Technician / Analyst Location: Onsite - Andover, MA Employment Type: 12-Month Contract (with potential extension - 3-year project) Shifts Available: Tech 2...
Desktop Support Installation Technician
- Manchester, NH (11 miles from Derry, NH)
- 10 days ago
- Manchester, NH (11 miles from Derry, NH)
- 10 days ago
Job#: 2076957 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
Computer Repair Technician (part time)
- Lowell, MA (16 miles from Derry, NH)
- 11 days ago
- Lowell, MA (16 miles from Derry, NH)
- 11 days ago
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
IT - Sr. Site Support Specialist
- Wilmington, MA (23 miles from Derry, NH)
- 15 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 15 days ago
Test new software and operating systems and make recommendations on deployments. Participate in projects aimed at improving end-user computing experience....
Solutionhealth - Technical Support Specialist II - IT Services - Full Time
- Nashua, NH (14 miles from Derry, NH)
- 15 days ago
- Nashua, NH (14 miles from Derry, NH)
- 15 days ago
Come work at the best place to give and receive care! Job Description: Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and...
- Chelmsford, MA (21 miles from Derry, NH)
- 18 days ago
- Chelmsford, MA (21 miles from Derry, NH)
- 18 days ago
Enterprise experience directly supporting Windows Operating Systems. Proficiency with Microsoft Office Products (Office365). PC encryption Experience delivering hands-on customer training....
- Nashua, NH (14 miles from Derry, NH)
- 18 days ago
- Nashua, NH (14 miles from Derry, NH)
- 18 days ago
Seeking a Desktop Support Technician experienced in M365/O365 migrations and mobile device management for hardware/software installation, troubleshooting, and user support. Requirements:...
Demographic Data for Derry, NH
Moving to Derry, NH? Find some basic demographic data about Derry, NH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Derry, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Derry, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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