Help Desk Analyst Jobs in Derry, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Ansible Technical Support Engineer
- Lowell, MA (16 miles from Derry, NH)
- 1 hour ago
- Lowell, MA (16 miles from Derry, NH)
- 1 hour ago
The Technical Support Engineer works with minimal supervision to resolve routine and semi-routine technical issues and ensures customers maximize the value of their subscriptions. This role...
Remote WorkDesktop Support Specialist (Lawrence, MA)
- Lawrence, MA (14 miles from Derry, NH)
- 14 hours ago
- Lawrence, MA (14 miles from Derry, NH)
- 14 hours ago
Join Our Team as a Desktop Support Specialist Location: Lawrence, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people...
Production Support Specialist - UniFirst
- Wilmington, MA (23 miles from Derry, NH)
- 17 hours ago
- Wilmington, MA (23 miles from Derry, NH)
- 17 hours ago
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and driven Production Team Partner to join our UniFirst Community. As a Production Support Specialist, you will support...
Technical Support Specialist - Protein
- Billerica, MA (23 miles from Derry, NH)
- 2 days ago
- Billerica, MA (23 miles from Derry, NH)
- 2 days ago
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company's mission is to improve human health by making...
Apple Genius - IT Support Technician
- Salem, NH (7 miles from Derry, NH)
- 2 days ago
- Salem, NH (7 miles from Derry, NH)
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
IT Help Desk Support - Essex County Sheriffs Department
- Middleton, MA (23 miles from Derry, NH)
- 2 days ago
- Middleton, MA (23 miles from Derry, NH)
- 2 days ago
IT Help Desk Support - Essex County Sheriff's Department (250000N8) Job Description IT Help Desk Support - Essex County Sheriff's Department - (250000N8) Description PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS...
Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)
- North Reading, MA (23 miles from Derry, NH)
- 3 days ago
- North Reading, MA (23 miles from Derry, NH)
- 3 days ago
Amazon Robotics designs, manufactures and implements cutting edge technologies within fulfillment centers at the heart of Amazons core business. We are seeking exceptional and self-motivated...
- Manchester, NH (11 miles from Derry, NH)
- 5 days ago
- Manchester, NH (11 miles from Derry, NH)
- 5 days ago
Desktop Support Part time#25-02558 Manchester, NH All On-site Job Description : Desktop Support-Part Time JOB LOCATION: Manchester, NH & Portland ME WAGE RANGE*: $29-$36 JOB NUMBER: 25-02558...
- Andover, MA (17 miles from Derry, NH)
- 7 days ago
- Andover, MA (17 miles from Derry, NH)
- 7 days ago
Location: Andover (CDP), MA Salary: $21.00 USD Hourly - $23.00 USD Hourly Description: Our client is currently seeking a IT Support Technician The IT Support Technician is an intermediate position...
- Andover, MA (17 miles from Derry, NH)
- 8 days ago
- Andover, MA (17 miles from Derry, NH)
- 8 days ago
Perform Install, Move, Add, Change (IMAC) support and resolve configuration issues in operating systems. Reinstall software, drivers, and add-ins as required....
Technical Support Engineer II, Amazon Robotics
- North Reading, MA (23 miles from Derry, NH)
- 8 days ago
- North Reading, MA (23 miles from Derry, NH)
- 8 days ago
Windows or Linux Operating systems support and proactive maintenance....
Advanced Technical Support Specialist
- Manchester, NH (11 miles from Derry, NH)
- 9 days ago
- Manchester, NH (11 miles from Derry, NH)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Intern - Helpdesk Support (Westford, MA)
- Westford, MA (22 miles from Derry, NH)
- 11 days ago
- Westford, MA (22 miles from Derry, NH)
- 11 days ago
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
- Wilmington, MA (23 miles from Derry, NH)
- 11 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 11 days ago
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection...
- Andover, MA (17 miles from Derry, NH)
- 13 days ago
- Andover, MA (17 miles from Derry, NH)
- 13 days ago
Job Title: Helpdesk Location: Andover, MA Pay: $25-30/hr Company Summary: Our client is a proven leader in information technology, innovative strategic technical planning, and program management...
Demographic Data for Derry, NH
Moving to Derry, NH? Find some basic demographic data about Derry, NH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Derry, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Derry, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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