Help Desk Analyst Jobs in Bedford, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lowell, MA (22 miles from Bedford, NH)
- 13 hours ago
- Lowell, MA (22 miles from Bedford, NH)
- 13 hours ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
Device Support Engineer , Perfecto
- Lowell, MA (22 miles from Bedford, NH)
- 22 hours ago
- Lowell, MA (22 miles from Bedford, NH)
- 22 hours ago
Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...
InfoSphere Optim Technical Support Professional
- Lowell, MA (22 miles from Bedford, NH)
- 22 hours ago
- Lowell, MA (22 miles from Bedford, NH)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
IT Service Desk Support Staff - Middlesex Community College
- Lowell, MA (22 miles from Bedford, NH)
- 1 day ago
- Lowell, MA (22 miles from Bedford, NH)
- 1 day ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
Senior Service Desk Technician
- Lawrence, MA (24 miles from Bedford, NH)
- 2 days ago
- Lawrence, MA (24 miles from Bedford, NH)
- 2 days ago
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
Computer Repair Technician (part time)
- Lowell, MA (22 miles from Bedford, NH)
- 2 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 2 days ago
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
Teleoperations Support Specialist
- Lawrence, MA (24 miles from Bedford, NH)
- 5 days ago
- Lawrence, MA (24 miles from Bedford, NH)
- 5 days ago
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Manufacturing IT Support Engineer
- Lowell, MA (22 miles from Bedford, NH)
- 5 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 5 days ago
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers...
- Hooksett, NH (10 miles from Bedford, NH)
- 7 days ago
- Hooksett, NH (10 miles from Bedford, NH)
- 7 days ago
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is...
Content Manager OnDemand Technical Support Professional
- Lowell, MA (22 miles from Bedford, NH)
- 7 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 7 days ago
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting....
Content Manager 8 Technical Support Professional
- Lowell, MA (22 miles from Bedford, NH)
- 7 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 7 days ago
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting....
- Westford, MA (24 miles from Bedford, NH)
- 8 days ago
- Westford, MA (24 miles from Bedford, NH)
- 8 days ago
Supervises: N/A Certification: N/A Terms of Employment: Twelve Months Compensation: Per Negotiated Agreement Evaluation: Per Agreement between Westford School Committee and the Computer Technicians...
- Lawrence, MA (24 miles from Bedford, NH)
- 8 days ago
- Lawrence, MA (24 miles from Bedford, NH)
- 8 days ago
Strong working knowledge of Windows and Mac operating systems, Chromebooks, iPads, and desktop hardware. Proficiency with Microsoft Office/O365, Google Workspace, and business applications....
- Concord, NH (20 miles from Bedford, NH)
- 9 days ago
- Concord, NH (20 miles from Bedford, NH)
- 9 days ago
New Hampshire Mutual Bancorp (NHMB) is adding to our talented team and seeking an IT Help Desk professional. The incumbent provides support services for all of NHMB, including our affiliates,...
- Lowell, MA (22 miles from Bedford, NH)
- 10 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 10 days ago
Introduction You: We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this...
Demographic Data for Bedford, NH
Moving to Bedford, NH? Find some basic demographic data about Bedford, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Bedford, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bedford, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »