Help Desk Analyst Jobs in New York, NY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
General Ledger Application Support Analyst (Traveling)
- New York, NY
- 2 hours ago
- New York, NY
- 2 hours ago
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their...
End User Support Engineer New York NY - USA 3 days ago Role Overview: We are seeking a technically proficient and customer-oriented Field Engineer to provide remote support for end-user...
Job Details Technical Support Specialist Desktop Support Specialist New York, NY Posted: 7/31/2025 Job Description Job ID#: 61189 Job Category: Technical Support Specialist Position Type: Full...
Desktop Technician (Tier 2) Date Posted3/20/2025 LocationNew York, NY StatusA Job TypeContract Full-Time Position Id1006893 Written ByADMIN Job Description Desktop Technician (Tier 2) The...
IT Support Contractor Parsley Health - 1.7 New York, NY Job Details Part-time | Full-time | Contract $40 - $55 an hour 14 hours ago Qualifications IT sourcing Slack HIPAA Mid-level IT support...
PC / Help Desk Support Analyst
- Newark, NJ (9 miles from New York, NY)
- 4 hours ago
- Newark, NJ (9 miles from New York, NY)
- 4 hours ago
Time, Regular Shift: Description: Prominence Advisors is actively seeking a PC/ Help Desk Support Analyst to join their team....
New IT Support Engineer 2 New York, New York, United States StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event...
IT Support (6 Month Contract) New York SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build...
Senior Network and Desktop Specialist
- Jersey City, NJ (4 miles from New York, NY)
- 5 hours ago
- Jersey City, NJ (4 miles from New York, NY)
- 5 hours ago
Senior Network and Desktop Specialist Job Number: 25-04828 Use your skills where innovative technology solutions begin. ECLARO is looking for a Senior Network and Desktop Specialist for our client...
You will deploy, configure, and troubleshoot end-user computing devices You will install, configure, and troubleshoot supported operating systems including: enterprise software (i.e Microsoft Office...
Help Desk Technician , New York, United States | Posted: 7/29/2025 Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to...
- Bowling Green, NY (4 miles from New York, NY)
- 1 day ago
- Bowling Green, NY (4 miles from New York, NY)
- 1 day ago
Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion...
Familiarity with Microsoft Windows and MAC operating systems Strong interpersonal and communication skills, with a focus on providing a positive user experience Demonstrated ability to troubleshoot...
Service Desk Technician DepartmentINFORMATION TECHNOLOGY Location Manhattan Job ID124260 Civil Service ClassificationNon Competitive Hire In Rate$60,432.00 (for employees new to HHC) Salary...
Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New York, NY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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