Help Desk Analyst Jobs in Billings, MT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
About Brink's: The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial...
systems such as Windows Principles of computer networking Customer and personal service Advanced troubleshooting Complex problem solving Instructing and service orientation Speech clarity and recognition...
August 29, 2025 The Montana Department of Transportation (MDT) is recruiting a Computer Support Specialist. Under the joint direction of the Information Services Division (ISD) and associated...
Biomedical Equipment Support Specialist Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary Serves as a Biomedical Equipment Support Specialist (BESS)...
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Application Support Analyst Billings, MT Description DEPARTMENT: Information Technology POSITION TITLE: Application Support Analyst RESPONSIBLE TO: Information Technology Director EXPOSURE LEVEL:...
OTHER SKILLS & REQUIREMENTS General knowledge of computer hardware and operating systems preferred....
systems Excellent organizational and communication skills Excellent customer service skills Must work independently Must have valid Montana Driver's License and own a vehicle Requires a High School...
The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications....
Demographic Data for Billings, MT
Moving to Billings, MT? Find some basic demographic data about Billings, MT below.
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Salary for Help Desk Analyst Jobs in Billings, MT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Billings, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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