Help Desk Analyst Jobs in O Fallon, MO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Wright City, MO (18 miles from O Fallon, MO)
- 3 days ago
- Wright City, MO (18 miles from O Fallon, MO)
- 3 days ago
Systems Various brands of desktops, laptops, and other peripheral hardware Imaging and configuration of desktops and laptops iPhones, printers, hand-held scanners, and other peripheral devices A variety...
Computer Technician - Level III Fort Zumwalt R-2 School District PROFESSIONAL DEV CNTR - OFALLON, Missouri This job is also posted in Fort Zumwalt School District Job Details Job ID:5188522...
Help Desk Support Specialist (Remote) Network Solutions
- Maryland Heights, MO (15 miles from O Fallon, MO)
- 12 days ago
- Maryland Heights, MO (15 miles from O Fallon, MO)
- 12 days ago
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory,...
Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA
- Ballwin, MO (18 miles from O Fallon, MO)
- 14 days ago
- Ballwin, MO (18 miles from O Fallon, MO)
- 14 days ago
Expertise in installing, analyzing and troubleshooting e-terra DMS and related products. Experience in modelling various electrical devices Able to troubleshoot issues using a variety of tools....
Other technology support areas could include Windows client and server operating systems, various core and non-core software applications, messaging/collaboration software's or services and physical...
Senior Desktop Support Technician
- Clayton, MO (24 miles from O Fallon, MO)
- 23 days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 23 days ago
Join our dynamic and thriving footwear company as a Senior Desktop Support Technician in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned...
- Chesterfield, MO (15 miles from O Fallon, MO)
- 24 days ago
- Chesterfield, MO (15 miles from O Fallon, MO)
- 24 days ago
Job Summary : As a Help Desk Support Technician, you will be the first line of support for end-users, providing excellent customer service and resolving technical issues in a timely and effective manner...
- Chesterfield, MO (15 miles from O Fallon, MO)
- 29 days ago
- Chesterfield, MO (15 miles from O Fallon, MO)
- 29 days ago
EXPECTATIONS OF THE JOB: Proactively analyze and resolve complex end-user hardware, operating system, and business application issues with a focus on minimizing disruptions to business operations....
Demographic Data for O Fallon, MO
Moving to O Fallon, MO? Find some basic demographic data about O Fallon, MO below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in O Fallon, MO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in O Fallon, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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