Help Desk Analyst Jobs in Kansas City, MO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician - Mid Shift Hours
- Kansas City, MO
- 23 hours ago
- Kansas City, MO
- 23 hours ago
Salary Not Available Position range in Missouri $42k - $67k Per Year Desktop Support Technician - Mid Shift Hours F2Onsite Occupation: Computer User Support Specialists Location: Kansas City, MO -...
Level 2 Desktop Support Technician
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
Why Open: New Headcount Location: 5 days a week in Overland Park, KS, 1 day bi-weekly in Kansas City, MO Duration: 6 month contract plus extension, possible perm Interview Process: 2 rounds...
Desktop Support Intern (Summer 2025)
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
Troubleshoot and resolve general Windows operating system issues. Build, configure, and test hardware such as computers and servers....
- Overland Park, KS (21 miles from Kansas City, MO)
- 4 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 4 days ago
Why Open: New Headcount Location: 5 days a week in Overland Park, KS, 1 day bi-weekly in Kansas City, MO Duration: 6 month contract plus extension, possible perm Interview Process: 2 rounds...
- Shawnee, KS (7 miles from Kansas City, MO)
- 4 days ago
- Shawnee, KS (7 miles from Kansas City, MO)
- 4 days ago
Strong understanding of computer hardware, software, and operating systems. Ability to work independently and collaboratively as part of a team....
Senior Technical Support Specialist
- Olathe, KS (19 miles from Kansas City, MO)
- 4 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 4 days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
- Overland Park, KS (21 miles from Kansas City, MO)
- 4 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 4 days ago
Kforce is looking for a Logic Apps Support Engineer for a remote, contract opportunity. Summary:The Logic Apps Support Engineer will provide technical support and expertise for Azure Logic Apps,...
Technical Support Analyst (Th-Su 9:30am-8:00pm CST)
- Mission, KS (6 miles from Kansas City, MO)
- 4 days ago
- Mission, KS (6 miles from Kansas City, MO)
- 4 days ago
Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...
Remote WorkLocation: Kansas City, MO Description: Our client is currently seeking a Desktop support Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically...
- Leavenworth, KS (19 miles from Kansas City, MO)
- 5 days ago
- Leavenworth, KS (19 miles from Kansas City, MO)
- 5 days ago
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions....
- Overland Park, KS (21 miles from Kansas City, MO)
- 5 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 5 days ago
Insight Global is looking for a Level 2 Technician to support a large insurance company in Overland Park, Kansas. This person will be expected to be confident in their ability to troubleshoot and...
Company Description Who We Are: As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions - finding the right...
- Overland Park, KS (21 miles from Kansas City, MO)
- 5 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 5 days ago
The Support Engineer is responsible for leveraging a variety of tools to troubleshoot and resolve complex application support issues. The scope of this job includes working with engineering and...
Harvey Nash USA has been engaged to find a talented Security Analyst - Key Management Services Analyst I for an enterprise Financial Client. A reasonable, good faith estimate of the minimum and...
Technical Support Specialist-Bilingual French
- Leawood, KS (10 miles from Kansas City, MO)
- 7 days ago
- Leawood, KS (10 miles from Kansas City, MO)
- 7 days ago
Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Kansas City, MO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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