Help Desk Analyst Jobs in Hannibal, MO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Quincy, IL (15 miles from Hannibal, MO)
- 2 days ago
- Quincy, IL (15 miles from Hannibal, MO)
- 2 days ago
Support Specialist I ID 2025-13862 Category Information Technology Position Type Regular Full-Time Overview Support Specialist I Location: Quincy, IL Pay Range: $18.66 - $27.99 per hour | Based on...
- Quincy, IL (15 miles from Hannibal, MO)
- 5 days ago
- Quincy, IL (15 miles from Hannibal, MO)
- 5 days ago
Create standard work practice documents to support task repeatability and load in team business operating system (BOS) Research and clear order blocks Requirements: 5+ years' experience in technical...
Position: IT Support Technician Location: Hannibal, MO Length: 6+ Months Shift: Onsite Job Description: Responsibilities: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware...
Desktop Support Engineer (Level 2)
- Palmyra, MO (8 miles from Hannibal, MO)
- 14 days ago
- Palmyra, MO (8 miles from Hannibal, MO)
- 14 days ago
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
- Quincy, IL (15 miles from Hannibal, MO)
- 25 days ago
- Quincy, IL (15 miles from Hannibal, MO)
- 25 days ago
Position Type: Technology Date Posted: 4/2/2025 Location: District Technology Support Specialist -8 hrs day / 260 days -Starting Salary - $35,000 - $39,370.24 -District QUALIFICATIONS:...
- Quincy, IL (15 miles from Hannibal, MO)
- 30+ days ago
- Quincy, IL (15 miles from Hannibal, MO)
- 30+ days ago
DESKTOP SUPPORT ANALYST I INFORMATION SYSTEMS Full-Time Days 40 HOURS WEEKLY; MONDAY-FRIDAY 8:00AM-4:30PM PAY RATE: $22.32 - $33.48 COMPETITIVE BENEFITS to review our complete Total Rewards Guide....
Demographic Data for Hannibal, MO
Moving to Hannibal, MO? Find some basic demographic data about Hannibal, MO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Hannibal, MO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hannibal, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »