Help Desk Analyst Jobs in Cottleville, MO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Chesterfield, MO (7 miles from Cottleville, MO)
- 17 hours ago
- Chesterfield, MO (7 miles from Cottleville, MO)
- 17 hours ago
HelpDesk-Frontdesk Role: Helpdesk / Front Desk Location : Chesterfield, MO Onsite Prioritize excellent customer service for a wide and diverse network of internal and external stakeholders,...
IT Support Technician Network Solutions
- Maryland Heights, MO (10 miles from Cottleville, MO)
- 3 days ago
- Maryland Heights, MO (10 miles from Cottleville, MO)
- 3 days ago
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory,...
- Town and Country, MO (8 miles from Cottleville, MO)
- 4 days ago
- Town and Country, MO (8 miles from Cottleville, MO)
- 4 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to take charge of incident management and system...
- Ballwin, MO (11 miles from Cottleville, MO)
- 17 days ago
- Ballwin, MO (11 miles from Cottleville, MO)
- 17 days ago
Certified Desktop Support Technician Skills Help desk support, Customer service, Troubleshooting, Help desk, Windows 10, Active directory Top Skills Details Help desk support,Customer service,Troubleshooting...
Application Support Analyst - 65171
- Lake Saint Louis, MO (7 miles from Cottleville, MO)
- 28 days ago
- Lake Saint Louis, MO (7 miles from Cottleville, MO)
- 28 days ago
Application Support Analyst - 65171 Employer St. Charles Community College Location Cottleville, Missouri, United States Salary Competitive Salary Date posted Jul 25, 2025 View more categories Job...
Part Time Tier 1 Technical Support Analyst - 76533
- Lake Saint Louis, MO (7 miles from Cottleville, MO)
- 28 days ago
- Lake Saint Louis, MO (7 miles from Cottleville, MO)
- 28 days ago
Ability to troubleshoot a variety of computer applications and operating systems. Excellent verbal and telephone skills. St. Charles Community College is an Equal Opportunity Employer....
- Clayton, MO (18 miles from Cottleville, MO)
- 30+ days ago
- Clayton, MO (18 miles from Cottleville, MO)
- 30+ days ago
ETL Support Engineer Missouri, Clayton 07/22/2025 Contract Active Job Description: Job Summary: We are seeking a highly skilled ETL Support Engineer to handle production support with a strong...
It User Support Specialist - Part-Time
- Saint Charles, MO (13 miles from Cottleville, MO)
- 30+ days ago
- Saint Charles, MO (13 miles from Cottleville, MO)
- 30+ days ago
This position will report to the User Support Manager and will split time between our Saint Peters, MO, Distribution Center and Weldon Springs HQ office. The role is designed to be a limited...
- Brentwood, MO (18 miles from Cottleville, MO)
- 45+ days ago
- Brentwood, MO (18 miles from Cottleville, MO)
- 45+ days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cottleville, MO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cottleville, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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