Help Desk Analyst Jobs in Saint Cloud, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Summer 2025 Internship Opportunity. Now Hiring for a Desktop Support Intern. We are seeking 2 motivated and detail-oriented interns to support a variety of administrative functions within our IS/T...
Help Desk Technician Summary We are seeking a Help Desk Technician to manage tablets, Android devices, and Active Directory Groups; administer Microsoft Exchange mailboxes; and troubleshoot PC...
Looking for individuals with previous configuration and help desk support experience. Ideally these individuals would have 1+ years of experience, but open to all tenure of experience....
Desktop Technical Support Level 1 or 2
- Monticello, MN (24 miles from Saint Cloud, MN)
- 20 days ago
- Monticello, MN (24 miles from Saint Cloud, MN)
- 20 days ago
Position Type: Technology/ Desktop/Mobile Device Support Specialist Date Posted: 4/10/2025 Location: District Wide Date Available: 07/01/2025 Centrally located on Interstate 94 less...
The Escrow Support Specialist plays a key role throughout the duration of the real estate transaction by providing centralized support to a variety of Escrow Officers to ensure a smooth closing...
Summer School Bilingual Communications Support Specialist (Somali)
- Waite Park, MN (3 miles from Saint Cloud, MN)
- 30+ days ago
- Waite Park, MN (3 miles from Saint Cloud, MN)
- 30+ days ago
Summer School Bilingual Communications Support Specialist (Somali) JobID: 7899 Position Type: Summer School (Grades 9-12)/Non-Licensed Date Posted: 3/12/2025 Location: ALC McKinley TYPE OF...
- Sartell, MN (10 miles from Saint Cloud, MN)
- 90+ days ago
- Sartell, MN (10 miles from Saint Cloud, MN)
- 90+ days ago
systems, or appropriate software Prioritize and schedule problems....
Demographic Data for Saint Cloud, MN
Moving to Saint Cloud, MN? Find some basic demographic data about Saint Cloud, MN below.
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Salary for Help Desk Analyst Jobs in Saint Cloud, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Saint Cloud, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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