Help Desk Analyst Jobs in Edina, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Digital Learning and Device Support Specialist
- Spring Lake Park School Dist
- Spring Lake Park, MN (12 miles from Edina, MN)
- 19 hours ago
- Spring Lake Park, MN (12 miles from Edina, MN)
- 19 hours ago
Openings as of Sunday, May 31, 2026 Digital Learning and Device Support Specialist JobID: 6950 Position Type: Technology/Computer Technician Date Posted: 5/28/2026 Location: District Services...
In PersonTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Eagan, MN (8 miles from Edina, MN)
- 20 hours ago
- Eagan, MN (8 miles from Edina, MN)
- 20 hours ago
Description Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is...
In PersonEUC technician/Site IT Support
- TATA Consultancy Services
- Plymouth, MN (8 miles from Edina, MN)
- 1 day ago
- Plymouth, MN (8 miles from Edina, MN)
- 1 day ago
Must Have Technical/Functional Skills • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and...
In PersonRepair Service Desk Technician
- University of Minnesota
- Minneapolis, MN (5 miles from Edina, MN)
- 1 day ago
- Minneapolis, MN (5 miles from Edina, MN)
- 1 day ago
About the Job Are you dependable, detail-oriented, and passionate about supporting technology users across a major research institution? The Office of Information Technology (OIT) at the...
In PersonInformation Technology (IT) Services and Support Specialist II
- TRR Total Renal Research Inc
- Edina, MN (2 miles from Edina, MN)
- 2 days ago
- Edina, MN (2 miles from Edina, MN)
- 2 days ago
In lieu of Associates Degree, 3+ years of IT Industry experience to include help desk support or IT support is required Minimum of 2 years experience hands on experience in a desktop support or helpdesk...
Hybrid- Ellie Mental Health
- Mendota Heights, MN (9 miles from Edina, MN)
- 3 days ago
- Mendota Heights, MN (9 miles from Edina, MN)
- 3 days ago
Provide IT support for technical issues related to Microsoft's core business applications and operating systems....
In PersonInformation Technology (IT) Services and Support Specialist II
- DaVita Inc.
- Minneapolis, MN (5 miles from Edina, MN)
- 3 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 3 days ago
In lieu of Associates Degree, 3+ years of IT Industry experience to include help desk support or IT support is required Minimum of 2 years experience hands on experience in a desktop support or helpdesk...
Hybrid- Wipro Ltd.
- Minneapolis, MN (5 miles from Edina, MN)
- 4 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 4 days ago
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 5/28/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company...
In Person- Loram Maintenance
- Hamel, MN (17 miles from Edina, MN)
- 5 days ago
- Hamel, MN (17 miles from Edina, MN)
- 5 days ago
system, BIOS, and application software of corporate computers as required Assist with deployment of specialized software as needed....
RemoteClient Support Specialist - FT Overnights
- Emma Norton Services
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
Title: Client Support Specialist - FT Overnights Status: Full-time, Non-exempt Location: Saint Paul, Minnesota Supervisor: Client Support Supervisor Compensation: $2 1.50 per hour Organization...
In PersonTechnical Support Rep II (Mechanical/Electrical + Writing) - The Toro Company
- Toro
- Bloomington, MN (5 miles from Edina, MN)
- 5 days ago
- Bloomington, MN (5 miles from Edina, MN)
- 5 days ago
Technical Support Rep II (Mechanical/Electrical + Writing) - The Toro Company Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over...
HybridDigital Learning and Device Support Specialist
- Spring Lake Park Schools
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
Position Type: Technology/ Computer Technician Date Posted: 5/28/2026 Location: District Services Center About Spring Lake Park Schools Spring Lake Park Schools serves approximately...
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Inver Grove Heights, MN (14 miles from Edina, MN)
- 6 days ago
- Inver Grove Heights, MN (14 miles from Edina, MN)
- 6 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
Remote- Travelers Companies
- Saint Paul, MN (11 miles from Edina, MN)
- 7 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 7 days ago
Strong interest and background in PC Hardware, desktop operating systems, and network functionality. The highest sense of urgency, focus, and flexibility....
In Person- IWCO Direct
- Chanhassen, MN (12 miles from Edina, MN)
- 8 days ago
- Chanhassen, MN (12 miles from Edina, MN)
- 8 days ago
Position Overview The Help Desk Support / System Administrator Intern plays a crucial role in providing technical assistance to IWCO employees and supporting the ongoing maintenance of endpoint devices...
In Person InternshipDemographic Data for Edina, MN
Moving to Edina, MN? Find some basic demographic data about Edina, MN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Edina, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Edina, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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