Help Desk Analyst Jobs in Edina, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Mendota Heights, MN (9 miles from Edina, MN)
- 5 hours ago
- Mendota Heights, MN (9 miles from Edina, MN)
- 5 hours ago
Providing support for Microsoft applications, operating systems, and SaaS tools. Offering remote and onsite support for computer hardware, software, and connectivity issues....
OR Technology Support Specialist
- Woodbury, MN (18 miles from Edina, MN)
- 11 hours ago
- Woodbury, MN (18 miles from Edina, MN)
- 11 hours ago
Job Overview Fairview has an immediate opening for an OR Technology Support Specialist to support Woodwinds Hospital (Woodbury, MN), Southdale Hospital (Edina, MN), and St. John's Hospital...
Laboratory Schools: Helpdesk Support Technician I
- Blaine, MN (17 miles from Edina, MN)
- 19 hours ago
- Blaine, MN (17 miles from Edina, MN)
- 19 hours ago
Technical Skills or Knowledge: Apple operating systems and common computer applications. Apple hardware and common peripherals. ChromeOS operating systems and common ChromeOS applications....
- Plymouth, MN (8 miles from Edina, MN)
- 1 day ago
- Plymouth, MN (8 miles from Edina, MN)
- 1 day ago
Minimum of 1 - 2 years of experience with desktop and server operating systems, including Microsoft technologies....
- Chaska, MN (16 miles from Edina, MN)
- 2 days ago
- Chaska, MN (16 miles from Edina, MN)
- 2 days ago
Overview Bailiwick is currently seeking a qualified Service Desk Technician 2 to contribute to our ongoing success and growth to work a Hybrid schedule out of our Chaska, MN HQ Bailiwick is an...
- Saint Paul, MN (11 miles from Edina, MN)
- 2 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 2 days ago
systems (Windows 7, windows 10). 2 engagements of providing direct PC support to end users....
- Plymouth, MN (8 miles from Edina, MN)
- 3 days ago
- Plymouth, MN (8 miles from Edina, MN)
- 3 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
Technical Support Agent - Night Eden Prairie, MN
- Eden Prairie, MN (4 miles from Edina, MN)
- 4 days ago
- Eden Prairie, MN (4 miles from Edina, MN)
- 4 days ago
Technical Support Agent - Night | Eden Prairie, MN Eden Prairie, MN Job Type Full-time Description What we do: US Signal is a leading data center services provider, offering secure, reliable...
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
Technical Support Specialist Job Summary: A Technical Support Specialist provides technical assistance and support for incoming queries and issues related to software/firmware and hardware on...
- Minnetonka, MN (6 miles from Edina, MN)
- 7 days ago
- Minnetonka, MN (6 miles from Edina, MN)
- 7 days ago
Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems Monitor incoming tickets and alerts in the ServiceNow system and respond...
IT Helpdesk Support Specialist
- Eagan, MN (8 miles from Edina, MN)
- 7 days ago
- Eagan, MN (8 miles from Edina, MN)
- 7 days ago
RESPONSIBILITIES INCLUDE: Respond to user requests via telephone, email, via remote access, and in-person. Diagnose and resolve advanced information technology hardware and software issues. Stay...
Senior Applications Support Analyst
- Minneapolis, MN (5 miles from Edina, MN)
- 7 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 7 days ago
Job Description WHAT IS THE OPPORTUNITY? Coordinates application support objectives in partnership with production support team, development team and business representatives. Provide quality and...
Desktop Support Technician - Onsite at Eagan, MN
- Eagan, MN (8 miles from Edina, MN)
- 7 days ago
- Eagan, MN (8 miles from Edina, MN)
- 7 days ago
Load and configure specified software such as operating systems, productivity applications and specialty applications....
- Eagan, MN (8 miles from Edina, MN)
- 8 days ago
- Eagan, MN (8 miles from Edina, MN)
- 8 days ago
Load and configure specified software such as operating systems, productivity applications and specialty applications....
- Eagan, MN (8 miles from Edina, MN)
- 8 days ago
- Eagan, MN (8 miles from Edina, MN)
- 8 days ago
Customer Technical Support Job Description: We are seeking a Customer Technical Support Representative to join our Enterprise Monitoring team supporting large-scale infrastructure (300+...
Demographic Data for Edina, MN
Moving to Edina, MN? Find some basic demographic data about Edina, MN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Edina, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Edina, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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