Help Desk Analyst Jobs in Eagan, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Minneapolis, MN (9 miles from Eagan, MN)
- 5 hours ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 5 hours ago
Role: Desktop support Duration: 6+ months Location: Minneapolis MN Seeking a skilled Support technician with expertise in both field and depot repair services. This role also encompasses providing...
- Minneapolis, MN (9 miles from Eagan, MN)
- 11 hours ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 11 hours ago
Insight Global is seeking a Desktop Support Analyst for one of our financial clients in the Minneapolis/St Paul area. As a Desktop Support Analyst, you will be responsible for providing excellent...
Remote Client Support Specialist
- Minneapolis, MN (9 miles from Eagan, MN)
- 1 day ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 1 day ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote Work- Saint Paul, MN (6 miles from Eagan, MN)
- 2 days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 2 days ago
OVERVIEW The University of St. Thomas invites qualified candidates to apply for a Technical Support Engineer position within the ITS Support Services department. The University of St. Thomas...
Apple Genius - IT Support Technician
- Edina, MN (8 miles from Eagan, MN)
- 3 days ago
- Edina, MN (8 miles from Eagan, MN)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Bloomington, MN (6 miles from Eagan, MN)
- 3 days ago
- Bloomington, MN (6 miles from Eagan, MN)
- 3 days ago
Our client is looking for a help desk analyst to join their team! We're looking for individuals with AT LEAST 1 year of IT experience and a CompTIA A+ certification....
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
- Minneapolis, MN (9 miles from Eagan, MN)
- 4 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 4 days ago
Hiring - Desktop Support Analyst Plymouth, MN - ONSITE Compensation: $21-23/hr Required Skills & Experience -Two-year technical computer degree or certificate -1 - 2 years of experience in a Call...
- Minneapolis, MN (9 miles from Eagan, MN)
- 6 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 6 days ago
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical...
Sr. Information Systems Support Specialist
- Shoreview, MN (14 miles from Eagan, MN)
- 6 days ago
- Shoreview, MN (14 miles from Eagan, MN)
- 6 days ago
systems, SolarWinds Help Desk or equivalent system). 2+ years mentoring other tier 1 technicians and guiding local onsite support Ability to build relationship with all levels of employees including...
Help Desk Analyst - Tier 1 (Night)
- Saint Paul, MN (6 miles from Eagan, MN)
- 6 days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Saint Paul, MN (6 miles from Eagan, MN)
- 6 days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Senior Customer Technical Support Specialist, Informatics - 3rd Shift - REMOTE
- Chaska, MN (23 miles from Eagan, MN)
- 6 days ago
- Chaska, MN (23 miles from Eagan, MN)
- 6 days ago
Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to...
- Minneapolis, MN (9 miles from Eagan, MN)
- 7 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 7 days ago
Desktop Support Location: Aberdeen SD (Onsite) The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, VOIP support, printers, server...
- Oakdale, MN (12 miles from Eagan, MN)
- 8 days ago
- Oakdale, MN (12 miles from Eagan, MN)
- 8 days ago
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation...
Demographic Data for Eagan, MN
Moving to Eagan, MN? Find some basic demographic data about Eagan, MN below.
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Salary for Help Desk Analyst Jobs in Eagan, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Eagan, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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