Help Desk Analyst Remote & Hybrid Only Jobs in Michigan
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
- Livonia, MI
- 1 day ago
- Livonia, MI
- 1 day ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
Service Desk Technician Salary $22.29 - $24.88 Hourly Location City Hall, MI Job Type Full-Time Department Information Technology Opening Date 08/26/2025 Closing Date Continuous FLSA Non-Exempt...
Remote WorkCorrections Education Program Student Support Specialist
- Jackson, MI
- 15 hours ago
- Jackson, MI
- 15 hours ago
POSITION SUMMARY Primary responsibility is for the retention and completion of Corrections Education Program (CEP) students. The Support Specialist is held accountable for the achievement of...
Remote WorkJob Title: IT Desktop Support/Field Services Support Location: 100% onsite - Hemlock, MI. M-F, 8am - 5pm. Interview Process: One Round Video Panel Interview, Second Round possible if needed Pay...
DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between...
Escalation Support Specialist (Automotive Customer Support)
- Dearborn, MI
- 10 days ago
- Dearborn, MI
- 10 days ago
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry)...
Primary Job Responsibilities: Provide support for software, hardware, and operating system issues, including researching, testing and communicating potential solutions for clients....
Remote WorkDesktop Support 3.6 3.6 out of 5 stars Hemlock, MI 48626 Our Client, a Business Manufacturing and Supply company, is looking for a Desktop Support professional for their Hemlock, MI location....
An employer in Farmington Hills MI is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (40% remote). This candidate will be responsible for...
FT Technical Specialist - Computer Technician Specialist
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
Title: FT Technical Specialist - Computer Technician Specialist This Posting is Open Until Filled The date after which applications are not guaranteed review is: 8/29/2025 Hours Per Week: 40 Hours...
FT Technical Specialist - Computer Technician Specialist Lansing Community College
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
Title: FT Technical Specialist - Computer Technician Specialist This Posting is Open Until Filled The date after which applications are not guaranteed review is : 8/29/2025 Hours Per Week: 40...
Staffing - IT Desktop Support#25-65697 Hemlock, MI All On-site Job Description Job Title: IT Desktop Support/Field Services Support Location: 100% onsite - Hemlock, MI. M-F, 8am - 5pm. No OT...
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support/Field Services Support. Type: Contract Job Title: IT Desktop Support / Field Services...
Job Title: IT Desktop Support/Field Services Support Location: 100% onsite - Hemlock, MI Duration: 12+ Months M-F, 8am - 5pm. No OT expected Job Description: Interview Process: One Round...
IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)
- Livonia, MI
- 60+ days ago
- Livonia, MI
- 60+ days ago
Employment Type: Full time Shift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »