Help Desk Analyst Jobs in Michigan
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Support (142209) Lansing, MI 12+ Months Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option....
Our client is looking for a Desktop Support Technician for a 3-month contract in Grand Rapids, MI 49512. Applicants must be currently authorized to work in the US on a full-time basis now and in...
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, located in Detroit, MI. Help...
Job Applicant Privacy Notice SUPPORT ENGINEER Publication Date: Apr 28, 2025 Ref. No: 530908 Location: Troy, US Eviden, part of the Atos Group, with an annual revenue of circa 5 billion is a...
Technical Skills: Basic understanding of Windows and macOS operating systems. Proficiency with the Microsoft Office Suite....
Role: Desktop Engineer Location: Grand Rapids, M I 49512 Duration: Long term Roles and Responsibilities: Comprehensive understanding of PC hardware, software, operating systems, directory services,...
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
system installation....
systems Experience with remote desktop tools call management and helpdesk software Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of...
**Key Responsibilities:**- Serve as the go-to resource for Tier 1 help desk support via ticketing system.- Diagnose and resolve basic hardware, software, and system issues.- Support onboarding by creating...
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
Service Desk Technician Level 3 - MSP Service Delivery - Kalamazoo, Michigan (Hybrid) SUMMARY Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read...
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and...
Description Find more than your next job. Find your community. We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
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Salary for Help Desk Analyst Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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