Help Desk Analyst Jobs in Michigan
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
- Livonia, MI
- 1 day ago
- Livonia, MI
- 1 day ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications....
Service Desk Technician Salary $22.29 - $24.88 Hourly Location City Hall, MI Job Type Full-Time Department Information Technology Opening Date 08/26/2025 Closing Date Continuous FLSA Non-Exempt...
Remote WorkTechnical Support Specialist Job Title: Technical Support Specialis Location: Southfield, MI Position Type: Full-time, Salaried Position Overview The Technical Support Specialist is responsible...
Business Unit Application Support Analyst III (US)
- Southfield, MI
- 14 hours ago
- Southfield, MI
- 14 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
United Wholesale Mortgage (UWM) is America's #1 mortgage lender and we're looking to fill an immediate need for Mortgage Operations Specialists. MUST KNOW This is an 8-hour shift, Monday - Friday...
Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication Identify and address user computer...
Corrections Education Program Student Support Specialist
- Jackson, MI
- 15 hours ago
- Jackson, MI
- 15 hours ago
POSITION SUMMARY Primary responsibility is for the retention and completion of Corrections Education Program (CEP) students. The Support Specialist is held accountable for the achievement of...
Remote WorkEssential Duties and Responsibilities: Provides IT help desk support for all MSGCU team members in areas such as hardware and software....
system and software problems Job Duty Conduct training for individuals and groups (faculty, staff, students, and external guests) Job Duty Assist with technology at events Job Duty Research and find...
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Global SaaS & Apps UL Delivery organization is a global, innovative, open-minded, and diverse team of highly skilled techno functional engineers. The organization establishes long-term trusted...
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 08/26/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Detroit Sector, Mission Readiness...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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