Help Desk Analyst Jobs in Zeeland, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Apple Genius - IT Support Technician
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 4 hours ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 4 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Kentwood, MI (16 miles from Zeeland, MI)
- 1 day ago
- Kentwood, MI (16 miles from Zeeland, MI)
- 1 day ago
This internship position will be responsible for the configuration, deployment, tracking, and return of clients workstations and CU*Base Update Appliances ordered by clients. This is a temporary...
Desktop Support Technician I US
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 6 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 6 days ago
Job#: 2072872 Job Description: Desktop Support Technician Interested candiates should send an updated resume to Location : Grand Rapids, MI - position will be onsite Duration: 3 month contract to...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 9 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 9 days ago
**Key Responsibilities:**- Serve as the go-to resource for Tier 1 help desk support via ticketing system.- Diagnose and resolve basic hardware, software, and system issues.- Support onboarding by creating...
(Student) Student IT Support Tech
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 11 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 11 days ago
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 04/23/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 18 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 18 days ago
Help Desk Intern**Requisition ID:** Requisition ID: 2323**Location:** Grand Rapids, MI, US**Position Type:** Regular Part-Time**Job Description:****Etna Supply is hiring a Help Desk Intern!**Are...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 20 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 20 days ago
University of Michigan Health-West (Formally Metro Health) is looking for a Service Desk Technician. Service Desk Technician understands the strategic vision of Metro Health and Information...
Customer Service Helpdesk Technician
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 22 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 22 days ago
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 26 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 26 days ago
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 26 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 26 days ago
About us: Stenger and Stenger, P.C, is an AV rated, multi-state law firm located in Grand Rapids, Michigan, specializing in retail consumer collections. The firm was founded in 1994 and has...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 28 days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 28 days ago
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Epic Orders/ClinDoc/ASAP Support Specialist
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 30+ days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 30+ days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 45+ days ago
- Grand Rapids, MI (16 miles from Zeeland, MI)
- 45+ days ago
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Zeeland, MI
Moving to Zeeland, MI? Find some basic demographic data about Zeeland, MI below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Zeeland, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Zeeland, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Operating Systems
- VPN
- Apple OS X
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- VoIP
- MacOS
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- Problem Resolution
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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