Help Desk Analyst Jobs in Troy, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk 1/Technical Client Service Specialist
- Detroit, MI (18 miles from Troy, MI)
- 5 hours ago
- Detroit, MI (18 miles from Troy, MI)
- 5 hours ago
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for...
Business Unit Application Support Analyst III (US)
- Southfield, MI (10 miles from Troy, MI)
- 7 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 7 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, located in Detroit, MI. Help...
Job Applicant Privacy Notice SUPPORT ENGINEER Publication Date: Apr 28, 2025 Ref. No: 530908 Location: Troy, US Eviden, part of the Atos Group, with an annual revenue of circa 5 billion is a...
Help Desk 1 - Client Service Specialist (Onsite)
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
- Detroit, MI (18 miles from Troy, MI)
- 1 day ago
Technical Skills: Basic understanding of Windows and macOS operating systems. Proficiency with the Microsoft Office Suite....
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
Field Service Technical Support
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
system installation....
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
- Detroit, MI (18 miles from Troy, MI)
- 2 days ago
systems Experience with remote desktop tools call management and helpdesk software Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of...
- Rochester, MI (8 miles from Troy, MI)
- 3 days ago
- Rochester, MI (8 miles from Troy, MI)
- 3 days ago
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
Basic scripting skills a plus (Especially PowerShell, bash/zsh, or Python) **Must have MacOS experience** Skills: Help desk, Support, Service desk, Servicenow, Windows 10, Windows, MacOS...
Detroit Public Schools Help Desk 1-2016533
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
**Technical Skills:**- Basic knowledge of Windows and macOS operating systems,- Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,- Understanding of...
Learning Management Systems Help Support Specialist
- Livonia, MI (19 miles from Troy, MI)
- 4 days ago
- Livonia, MI (19 miles from Troy, MI)
- 4 days ago
Posting Details Posting Detail Information Posting Number SFA615P Open Date 04/24/2025 Close Date 05/08/2025 Open Until Filled No Special Instructions to Applicants Position Information Job Title...
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being...
Medical Laboratory Scientist - Technical Support Specialist
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
- Detroit, MI (18 miles from Troy, MI)
- 4 days ago
Ideal candidates will be located within the area of Detroit, Michigan. Summary: The Technical Support specialist is responsible for providing the highest level of support and service to our...
- Detroit, MI (18 miles from Troy, MI)
- 5 days ago
- Detroit, MI (18 miles from Troy, MI)
- 5 days ago
DESKTOP ANALYST 2 - Detroit, MI Company Name:Wayne County Government Location:Detroit, MI Employment Type:Full Time Pay:$59430 - $76070 per year Wayne County Government Description The Desktop...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Troy, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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