Help Desk Analyst Jobs in Troy, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
- Livonia, MI (19 miles from Troy, MI)
- 1 day ago
- Livonia, MI (19 miles from Troy, MI)
- 1 day ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications....
- Southfield, MI (10 miles from Troy, MI)
- 18 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 18 hours ago
Technical Support Specialist Job Title: Technical Support Specialis Location: Southfield, MI Position Type: Full-time, Salaried Position Overview The Technical Support Specialist is responsible...
Must Have Technical/Functional Skills: Cleaning, repairing and reimaging refurbished laptops Configuring and shipping laptops Provisioning VDI's to users and configuring their virtual machine...
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week
- Livonia, MI (19 miles from Troy, MI)
- 22 hours ago
- Livonia, MI (19 miles from Troy, MI)
- 22 hours ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
Business Unit Application Support Analyst III (US)
- Southfield, MI (10 miles from Troy, MI)
- 23 hours ago
- Southfield, MI (10 miles from Troy, MI)
- 23 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Pontiac, MI (8 miles from Troy, MI)
- 23 hours ago
- Pontiac, MI (8 miles from Troy, MI)
- 23 hours ago
United Wholesale Mortgage (UWM) is America's #1 mortgage lender and we're looking to fill an immediate need for Mortgage Operations Specialists. MUST KNOW This is an 8-hour shift, Monday - Friday...
- Livonia, MI (19 miles from Troy, MI)
- 23 hours ago
- Livonia, MI (19 miles from Troy, MI)
- 23 hours ago
Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication Identify and address user computer...
Essential Duties and Responsibilities: Provides IT help desk support for all MSGCU team members in areas such as hardware and software....
Global SaaS & Apps UL Delivery organization is a global, innovative, open-minded, and diverse team of highly skilled techno functional engineers. The organization establishes long-term trusted...
Mission Support Specialist (Finance)
- Selfridge, MI (16 miles from Troy, MI)
- 2 days ago
- Selfridge, MI (16 miles from Troy, MI)
- 2 days ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Detroit Sector, Mission Readiness...
Technical Helpdesk - MICHIGAN ONSITE
- Auburn Hills, MI (7 miles from Troy, MI)
- 2 days ago
- Auburn Hills, MI (7 miles from Troy, MI)
- 2 days ago
Job Description: Key Responsibilities Provide technical assistance to users via phone and other communication channels. Log and track customer inquiries using a problem management database,...
Job Details Desktop Support IT Technical Support II Troy, MI Posted: 8/18/2025 Job Description Job ID#: 61364 Job Category: Desktop Support Position Type: Contract Duration: 12+ mos Remaining...
IT Support Technician, Support Services
- Detroit, MI (18 miles from Troy, MI)
- 3 days ago
- Detroit, MI (18 miles from Troy, MI)
- 3 days ago
Build a Bigger, Better, Bolder Future: Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you....
Senior Sales Support Specialist
- Southfield, MI (10 miles from Troy, MI)
- 4 days ago
- Southfield, MI (10 miles from Troy, MI)
- 4 days ago
About the Role: Grade Level (for internal use): 09 The Role: Senior Sales Support Specialist The Team: Sales Operations is a dynamic and highly collaborative team responsible for enabling and...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
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Salary for Help Desk Analyst Jobs in Troy, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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