Help Desk Analyst Jobs in Southfield, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 50% of the time on a regular cadence (10-12 days a month) with specific time and...
Field Service Technical Support
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
- Detroit, MI (15 miles from Southfield, MI)
- 1 day ago
.- Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.- Able to proficiently perform data center support tasks...
(MSP) Mortgage Servicing Platform Support Specialist
- Pontiac, MI (11 miles from Southfield, MI)
- 1 day ago
- Pontiac, MI (11 miles from Southfield, MI)
- 1 day ago
We are seeking a detail-oriented support specialist for ICE MSP (Mortgage Servicing Platform), to join our team. The successful candidate will play a crucial role in supporting servicing with the...
Supervisory Mission Support Specialist
- Selfridge, MI (24 miles from Southfield, MI)
- 1 day ago
- Selfridge, MI (24 miles from Southfield, MI)
- 1 day ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Detroit Sector, Mission Readiness...
- Pontiac, MI (11 miles from Southfield, MI)
- 2 days ago
- Pontiac, MI (11 miles from Southfield, MI)
- 2 days ago
Our IT infrastructure team is looking to add a motivated Field Support Technician to assist us with our growing operations. In this role you will work in support of all areas of UWM IT operations....
Business Unit Application Support Analyst III (US)
- Southfield, MI
- 2 days ago
- Southfield, MI
- 2 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Epic Cupid-Radiant Support Specialist
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
IT Support Technician (Jackson, MI)
- Rochester Hills, MI (17 miles from Southfield, MI)
- 3 days ago
- Rochester Hills, MI (17 miles from Southfield, MI)
- 3 days ago
desk support....
- Lake Orion, MI (15 miles from Southfield, MI)
- 3 days ago
- Lake Orion, MI (15 miles from Southfield, MI)
- 3 days ago
Systems Windows Active Directory/Azure (User Management/Administration/Group Policy) Common desktop applications including Microsoft Office Suite Current Exchange Server/M365/Mail services Supporting...
- Canton, MI (15 miles from Southfield, MI)
- 3 days ago
- Canton, MI (15 miles from Southfield, MI)
- 3 days ago
Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues. Works with Corporate IT staff to facilitate the design of upgrades to the existing network, hardware, and...
Biomedical Equipment Support Specialist (Information Systems)
- Detroit, MI (15 miles from Southfield, MI)
- 3 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 3 days ago
Facilitates operating system updates, upgrades, and virus protection....
Middle School Academic Success and Computer Tech - Split Position
- Detroit, MI (15 miles from Southfield, MI)
- 4 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 4 days ago
Position Type: Middle School Teaching Date Posted: 6/11/2025 Location: Garden City Middle School Date Available: 08/27/2025 Closing Date: Until Filled District: Garden City Public Schools...
- Royal Oak, MI (7 miles from Southfield, MI)
- 4 days ago
- Royal Oak, MI (7 miles from Southfield, MI)
- 4 days ago
The mission of Corewell Health is compassionate, extraordinary care every day. This position will serve as a Database Technician. The Corewell Health Database Technician will be focused on...
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
# Our client is looking for a Desktop Support professional to assist them with current systems and make a significant difference in the lives of public school students, parents, principals,...
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
- Detroit, MI (15 miles from Southfield, MI)
- 6 days ago
Our client is looking for a Desktop Support professional to assist them with current systems and make a significant difference in the lives of public school students, parents, principals,...
Demographic Data for Southfield, MI
Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Southfield, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Southfield, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »