Help Desk Analyst Jobs in Saint Joseph, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Berrien Springs, MI (9 miles from Saint Joseph, MI)
- 7 days ago
- Berrien Springs, MI (9 miles from Saint Joseph, MI)
- 7 days ago
Technical competencies N/A Interpersonal interactions Excellent people skills, with a passion for customer service Ability to work in a collaborative team Values diversity of thought, backgrounds, and...
IT Helpdesk Analyst Saint Joseph, MI 49085 $21 an hour - Full-time $21 an hour - Full-time IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you...
Computer Help Desk Student Technician (Fall 2025)
- Dowagiac, MI (18 miles from Saint Joseph, MI)
- 10 days ago
- Dowagiac, MI (18 miles from Saint Joseph, MI)
- 10 days ago
Posting Details Position Information Posting Number2020261-3 Job TitleComputer Help Desk Student Technician (Fall 2025) Pay Rate$12.48 per hour Job CategoryStudent DepartmentINFORMATION TECHNOLOGY...
The Infrastructure Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs. This role will also be responsible for...
- New Buffalo, MI (23 miles from Saint Joseph, MI)
- 20 days ago
- New Buffalo, MI (23 miles from Saint Joseph, MI)
- 20 days ago
SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or...
Windows 11 PC Deployment / IT Desktop Support Technician
- Benton Harbor, MI (7 miles from Saint Joseph, MI)
- 21 days ago
- Benton Harbor, MI (7 miles from Saint Joseph, MI)
- 21 days ago
Skills: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops/desktops and deploying...
Demographic Data for Saint Joseph, MI
Moving to Saint Joseph, MI? Find some basic demographic data about Saint Joseph, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Saint Joseph, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Saint Joseph, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »