Help Desk Analyst Jobs in Pontiac, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Business Unit Application Support Analyst III (US)
- Southfield, MI (11 miles from Pontiac, MI)
- 1 hour ago
- Southfield, MI (11 miles from Pontiac, MI)
- 1 hour ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Troy, MI (8 miles from Pontiac, MI)
- 1 day ago
- Troy, MI (8 miles from Pontiac, MI)
- 1 day ago
Job Applicant Privacy Notice SUPPORT ENGINEER Publication Date: Apr 28, 2025 Ref. No: 530908 Location: Troy, US Eviden, part of the Atos Group, with an annual revenue of circa 5 billion is a...
- Rochester, MI (8 miles from Pontiac, MI)
- 2 days ago
- Rochester, MI (8 miles from Pontiac, MI)
- 2 days ago
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
Learning Management Systems Help Support Specialist
- Livonia, MI (21 miles from Pontiac, MI)
- 4 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 4 days ago
Posting Details Posting Detail Information Posting Number SFA615P Open Date 04/24/2025 Close Date 05/08/2025 Open Until Filled No Special Instructions to Applicants Position Information Job Title...
- Brighton, MI (24 miles from Pontiac, MI)
- 5 days ago
- Brighton, MI (24 miles from Pontiac, MI)
- 5 days ago
As an IT Support Technician at Team Lyders, you'll play a critical role in maintaining and supporting the organization's technology infrastructure. You will update systems, troubleshoot issues,...
- Lake Orion, MI (4 miles from Pontiac, MI)
- 7 days ago
- Lake Orion, MI (4 miles from Pontiac, MI)
- 7 days ago
Systems Windows Active Directory/Azure (User Management/Administration/Group Policy) Common desktop applications including Microsoft Office Suite Current Exchange Server/M365/Mail service Supporting...
Senior Specialist, Help Desk Support
- Southfield, MI (11 miles from Pontiac, MI)
- 7 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 7 days ago
Skills: Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications Uses clear...
Location: Waterford, MI Salary: $30.00 USD Hourly - $40.00 USD Hourly Description: Job Title: Incident Management Computer Operations / Helpdesk Specialist Shift: 4:00pm-12:30am Location:...
- West Bloomfield, MI (9 miles from Pontiac, MI)
- 8 days ago
- West Bloomfield, MI (9 miles from Pontiac, MI)
- 8 days ago
Desktop Support Engineer L1 West Bloomfield MI - USA 3 days ago Duties and Responsibilities: Project Leadership: Participate and execute small- to medium-sized engineering projects, including...
- Troy, MI (8 miles from Pontiac, MI)
- 12 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 12 days ago
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Livonia, MI (21 miles from Pontiac, MI)
- 14 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 14 days ago
Employment Type: Full time Shift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be...
- Plymouth, MI (24 miles from Pontiac, MI)
- 16 days ago
- Plymouth, MI (24 miles from Pontiac, MI)
- 16 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (24 miles from Pontiac, MI)
- 16 days ago
- Plymouth, MI (24 miles from Pontiac, MI)
- 16 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Plymouth, MI (24 miles from Pontiac, MI)
- 18 days ago
- Plymouth, MI (24 miles from Pontiac, MI)
- 18 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
- Livonia, MI (21 miles from Pontiac, MI)
- 18 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 18 days ago
detection systems (IDS), and vulnerability scanners....
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pontiac, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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