Help Desk Analyst Jobs in Pontiac, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Associate Application Support Analyst
- Southfield, MI (11 miles from Pontiac, MI)
- 9 hours ago
- Southfield, MI (11 miles from Pontiac, MI)
- 9 hours ago
_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 50% of the time on a regular cadence (10-12 days a month) with specific time and...
We are seeking a detail-oriented support specialist for ICE MSP (Mortgage Servicing Platform), to join our team. The successful candidate will play a crucial role in supporting servicing with the...
Supervisory Mission Support Specialist
- Selfridge, MI (24 miles from Pontiac, MI)
- 1 day ago
- Selfridge, MI (24 miles from Pontiac, MI)
- 1 day ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Detroit Sector, Mission Readiness...
Our IT infrastructure team is looking to add a motivated Field Support Technician to assist us with our growing operations. In this role you will work in support of all areas of UWM IT operations....
Business Unit Application Support Analyst III (US)
- Southfield, MI (11 miles from Pontiac, MI)
- 2 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 2 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
IT Support Technician (Jackson, MI)
- Rochester Hills, MI (8 miles from Pontiac, MI)
- 3 days ago
- Rochester Hills, MI (8 miles from Pontiac, MI)
- 3 days ago
desk support....
- Lake Orion, MI (4 miles from Pontiac, MI)
- 3 days ago
- Lake Orion, MI (4 miles from Pontiac, MI)
- 3 days ago
Systems Windows Active Directory/Azure (User Management/Administration/Group Policy) Common desktop applications including Microsoft Office Suite Current Exchange Server/M365/Mail services Supporting...
- Royal Oak, MI (14 miles from Pontiac, MI)
- 4 days ago
- Royal Oak, MI (14 miles from Pontiac, MI)
- 4 days ago
The mission of Corewell Health is compassionate, extraordinary care every day. This position will serve as a Database Technician. The Corewell Health Database Technician will be focused on...
- Warren, MI (18 miles from Pontiac, MI)
- 7 days ago
- Warren, MI (18 miles from Pontiac, MI)
- 7 days ago
Help Desk Technical Support 2 HII - 3.7 Warren, MI Job Details Full-time $37,035 - $50,000 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid...
- Novi, MI (18 miles from Pontiac, MI)
- 7 days ago
- Novi, MI (18 miles from Pontiac, MI)
- 7 days ago
Technical Support Engineer Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive...
- Troy, MI (8 miles from Pontiac, MI)
- 7 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 7 days ago
Ensure systems hardware, operating systems, software systems, and related procedures adhere to organizational values and guidelines....
- Southfield, MI (11 miles from Pontiac, MI)
- 9 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 9 days ago
(NYSE: MEI) is seeking IT Systems Support Technician to maintain and support the integrity of the operating system environment and various company computing resources. Methode Electronics, Inc....
Help Desk Technical Support 2 - 23557
- Warren, MI (18 miles from Pontiac, MI)
- 9 days ago
- Warren, MI (18 miles from Pontiac, MI)
- 9 days ago
Company: HII's Mission Technologies division Requisition Number: 23557 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $37,035.00 - $50,000.00...
Technical Support Technician - IT Concierge Desk Staff
- Troy, MI (8 miles from Pontiac, MI)
- 10 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 10 days ago
. + Provide follow up with users within the first 24 hours of resolution + Troubleshooting Windows & macOS operating systems, while directing mobile issues to the mobility team. + Provide basic intake...
Remote WorkEnd User Computing Specialist (Hybrid - Detroit/Royal Oak)
- Royal Oak, MI (14 miles from Pontiac, MI)
- 10 days ago
- Royal Oak, MI (14 miles from Pontiac, MI)
- 10 days ago
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Pontiac, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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