Help Desk Analyst Jobs in Okemos, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lansing, MI (6 miles from Okemos, MI)
- 17 hours ago
- Lansing, MI (6 miles from Okemos, MI)
- 17 hours ago
Help Desk Support (142209) Lansing, MI 12+ Months Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option....
- Lansing, MI (6 miles from Okemos, MI)
- 3 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 3 days ago
Basic scripting skills a plus (Especially PowerShell, bash/zsh, or Python) **Must have MacOS experience** Skills: Help desk, Support, Service desk, Servicenow, Windows 10, Windows, MacOS...
- Lansing, MI (6 miles from Okemos, MI)
- 5 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Night)
- Lansing, MI (6 miles from Okemos, MI)
- 5 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 5 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Senior Endpoint and Virtual Desktop Engineer
- Lansing, MI (6 miles from Okemos, MI)
- 9 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 9 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
IT Helpdesk Support Technician
- Lansing, MI (6 miles from Okemos, MI)
- 12 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 12 days ago
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Basic troubleshooting of Mac and Microsoft operating systems with the inclusion of MS Office, and Adobe products. Perform other related assigned duties as necessary....
Helpdesk/Technical Support Analyst - Lansing, MI
- Lansing, MI (6 miles from Okemos, MI)
- 27 days ago
- Lansing, MI (6 miles from Okemos, MI)
- 27 days ago
Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....
- Lansing, MI (6 miles from Okemos, MI)
- 45+ days ago
- Lansing, MI (6 miles from Okemos, MI)
- 45+ days ago
of desktop components and operating systems....
- Lansing, MI (6 miles from Okemos, MI)
- 30+ days ago
- Lansing, MI (6 miles from Okemos, MI)
- 30+ days ago
EDB Senior Support Engineer II in Lansing , Michigan A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote Worksystem, Microsoft Office 365, mobile phone platforms and applications, IP phone systems and network infrastructure hardware Excellent troubleshooting, communication, and customer service skills Ability...
Demographic Data for Okemos, MI
Moving to Okemos, MI? Find some basic demographic data about Okemos, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Okemos, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Okemos, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »