Help Desk Analyst Jobs in Novi, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Associate Application Support Analyst
- Southfield, MI (12 miles from Novi, MI)
- 9 hours ago
- Southfield, MI (12 miles from Novi, MI)
- 9 hours ago
_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 50% of the time on a regular cadence (10-12 days a month) with specific time and...
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
platforms Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards Troubleshoot hardware/software MDM Position Requirements, 1+ year of the following: Windows Operating...
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
Seeking a qualified applicant for an End User Computing Specialist to be a member of their Desktop Support team. This position delivers high quality customer service and support. The successful...
(MSP) Mortgage Servicing Platform Support Specialist
- Pontiac, MI (18 miles from Novi, MI)
- 1 day ago
- Pontiac, MI (18 miles from Novi, MI)
- 1 day ago
We are seeking a detail-oriented support specialist for ICE MSP (Mortgage Servicing Platform), to join our team. The successful candidate will play a crucial role in supporting servicing with the...
- Pontiac, MI (18 miles from Novi, MI)
- 2 days ago
- Pontiac, MI (18 miles from Novi, MI)
- 2 days ago
Our IT infrastructure team is looking to add a motivated Field Support Technician to assist us with our growing operations. In this role you will work in support of all areas of UWM IT operations....
Business Unit Application Support Analyst III (US)
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Lake Orion, MI (21 miles from Novi, MI)
- 3 days ago
- Lake Orion, MI (21 miles from Novi, MI)
- 3 days ago
Systems Windows Active Directory/Azure (User Management/Administration/Group Policy) Common desktop applications including Microsoft Office Suite Current Exchange Server/M365/Mail services Supporting...
- Canton, MI (9 miles from Novi, MI)
- 3 days ago
- Canton, MI (9 miles from Novi, MI)
- 3 days ago
Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues. Works with Corporate IT staff to facilitate the design of upgrades to the existing network, hardware, and...
- Royal Oak, MI (19 miles from Novi, MI)
- 4 days ago
- Royal Oak, MI (19 miles from Novi, MI)
- 4 days ago
The mission of Corewell Health is compassionate, extraordinary care every day. This position will serve as a Database Technician. The Corewell Health Database Technician will be focused on...
Technical Support Engineer Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive...
Customer Help Desk Technician Associate
- Ann Arbor, MI (21 miles from Novi, MI)
- 7 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 7 days ago
Demonstrate proficiency troubleshooting multiple operating systems. Demonstrate ability to create and edit documentation for supporting customers as well as technical documentation for the unit....
- Troy, MI (21 miles from Novi, MI)
- 7 days ago
- Troy, MI (21 miles from Novi, MI)
- 7 days ago
Ensure systems hardware, operating systems, software systems, and related procedures adhere to organizational values and guidelines....
- Southfield, MI (12 miles from Novi, MI)
- 9 days ago
- Southfield, MI (12 miles from Novi, MI)
- 9 days ago
(NYSE: MEI) is seeking IT Systems Support Technician to maintain and support the integrity of the operating system environment and various company computing resources. Methode Electronics, Inc....
- Dearborn, MI (20 miles from Novi, MI)
- 9 days ago
- Dearborn, MI (20 miles from Novi, MI)
- 9 days ago
Desktop support Location: Dearborn, MI Description: Our client is currently seeking a Desktop support. Job Summary The Deskside Support Technician is a mid-level role responsible for performing...
Desktop Support Apprenticeship University of Michigan - Ann Arbor
- Ann Arbor, MI (21 miles from Novi, MI)
- 9 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 9 days ago
If you are interested in this apprenticeship opportunity in partnership with Apprenti, along with applying for this position directly, you will need to register/be screened by the Apprenti Group....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
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Salary for Help Desk Analyst Jobs in Novi, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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