Help Desk Analyst Jobs in Lansing, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
- Mason, MI (11 miles from Lansing, MI)
- 11 days ago
- Mason, MI (11 miles from Lansing, MI)
- 11 days ago
Technical Support Specialist Employer Ingham Intermediate School District Location Mason, MI, US Salary Competitive categories Employer Ingham Intermediate School District Location Mason, MI, US...
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
systems and desktop softwareQualificationsIdeally possess 1-4 years' experience as a Desktop Support AnalystElevated analytical and troubleshooting skillsElevated verbal, written, communication skills...
Install, configure, and update operating systems, software, and hardware for new and existing users....
FT Technical Specialist - Computer Technician Specialist
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
Title: FT Technical Specialist - Computer Technician Specialist This Posting is Open Until Filled The date after which applications are not guaranteed review is: 8/29/2025 Hours Per Week: 40 Hours...
FT Technical Specialist - Computer Technician Specialist Lansing Community College
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
Title: FT Technical Specialist - Computer Technician Specialist This Posting is Open Until Filled The date after which applications are not guaranteed review is : 8/29/2025 Hours Per Week: 40...
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
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Salary for Help Desk Analyst Jobs in Lansing, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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