Help Desk Analyst Jobs in Grand Rapids, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job#: 2072872 Job Description: Desktop Support Technician Interested candiates should send an updated resume to Location : Grand Rapids, MI - position will be onsite Duration: 3 month contract to...
Our client is looking for a Desktop Support Technician for a 3-month contract in Grand Rapids, MI 49512. Applicants must be currently authorized to work in the US on a full-time basis now and in...
Role: Desktop Engineer Location: Grand Rapids, M I 49512 Duration: Long term Roles and Responsibilities: Comprehensive understanding of PC hardware, software, operating systems, directory services,...
**Key Responsibilities:**- Serve as the go-to resource for Tier 1 help desk support via ticketing system.- Diagnose and resolve basic hardware, software, and system issues.- Support onboarding by creating...
TEKsystems is seeking a dedicated and enthusiastic Client Service Desk Representative to join our team in Grand Rapids, Michigan. Main Duties and Responsibilities Help support technical and non...
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 04/23/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Help Desk Intern**Requisition ID:** Requisition ID: 2323**Location:** Grand Rapids, MI, US**Position Type:** Regular Part-Time**Job Description:****Etna Supply is hiring a Help Desk Intern!**Are...
University of Michigan Health-West (Formally Metro Health) is looking for a Service Desk Technician. Service Desk Technician understands the strategic vision of Metro Health and Information...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
About us: Stenger and Stenger, P.C, is an AV rated, multi-state law firm located in Grand Rapids, Michigan, specializing in retail consumer collections. The firm was founded in 1994 and has...
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Epic Orders/ClinDoc/ASAP Support Specialist
- Grand Rapids, MI
- 29 days ago
- Grand Rapids, MI
- 29 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
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Salary for Help Desk Analyst Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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