Help Desk Analyst Jobs in Grand Rapids, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 08/26/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
Application Support Analyst We are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewideeach playing a vital role in...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 7 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 7 days ago
POSITION SUMMARY This position will be responsible for assisting in the configuration, deployment, tracking, and return of internal Dell PC's being replaced as part of CU Answer's lease cycle....
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 11 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 11 days ago
Are you a Help Desk Technician looking to join one of the top companies in the commercial aviation industry? Are you looking to further your career and grow? Do you have experience with a Help...
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 17 days ago
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 17 days ago
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Technical Support Analyst Mitsubishi Logisnext Americas Inc - 3.3 Grand Rapids, MI Job Details Full-time $43,600 - $59,500 a year 15 hours ago Benefits Profit sharing Paid parental leave Health...
Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. Communicates clearly any technical solutions in a user-friendly, professional manner....
Provide remote technical support to customers on-site. Assist with Escalations from lower-tier engineers and help identify and acquire necessary resources for various tasks. Conduct 1on1 reviews...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 22 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 22 days ago
This internship position will be responsible for the configuration, deployment, tracking, and return of clients workstations and CU*Base Update Appliances ordered by clients. This is a temporary...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Administrative Intake Support Specialist 30 hours/week 1st shift
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Administrative Intake Support Specialist 30 hours/week 1st shift Pine Rest Christian Mental Health Svc - 3.3 Grand Rapids, MI Job Details Full-time Estimated: $33.8K - $40.7K a year 20 hours ago...
Administrative Intake Support Specialist Contact Center Part Time 1st shift
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Cost Center Contact Center Scheduled Weekly Hours 26 Work Shift Shift & Status Combo of 8 hour and 12 hour shift. Who Are We? We at Pine Rest believe in the power of healing and that everyone in...
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
Experience with desktop operating systems, including Windows 10. Application support experience with Microsoft Office....
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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