Help Desk Analyst Jobs in Grand Rapids, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Technical Help Desk 1. Job in Lowell Gr8Jobs
- Lowell, MI (14 miles from Grand Rapids, MI)
- 3 days ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- 3 days ago
Volt is immediately hiring for Help Desk Representative in Lowell MI Consumer Technical Support We are seeking a Support Representative to join our team Remotely. The technical support team...
Waséyabek Development Company, LLC (WDC) is a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed...
Waséyabek Development Company, LLC (WDC) is a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed...
- Lowell, MI (14 miles from Grand Rapids, MI)
- 10 days ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- 10 days ago
Volt is immediately hiring for Help Desk Representative in Lowell MI Consumer Technical Support We are seeking a Support Representative to join our team Remotely. The technical support team...
["_blank" rel="noopener"}**I.T. Help Desk Technician** This position is responsible for providing superior customer support by resolving customer related technical software and hardware problems....
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Technical Support Specialist - Apple Support
- Grand Rapids, MI
- 16 days ago
- Grand Rapids, MI
- 16 days ago
Knowledge and experience of Microsoft operating systems, driven to develop troubleshooting capabilities. Good knowledge and experience of personal hardware configuration and fault finding....
Experience with Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)....
Part-Time Technology Support Specialist
- Belding, MI (23 miles from Grand Rapids, MI)
- 26 days ago
- Belding, MI (23 miles from Grand Rapids, MI)
- 26 days ago
Position Type: General Applications/ Non-certified position Date Posted: 5/20/2025 Location: Lakewood High School Date Available: 06/16/2025 Closing Date: 06/06/2025 District: Lakewood...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 27 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 27 days ago
Provide support for Microsoft Windows Server and Desktop operating systems. 6. Assist on network implementation projects such as domain migrations and firewall installs. 7....
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 04/23/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »