Help Desk Analyst Jobs in Ann Arbor, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
platforms Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards Troubleshoot hardware/software MDM Position Requirements, 1+ year of the following: Windows Operating...
Seeking a qualified applicant for an End User Computing Specialist to be a member of their Desktop Support team. This position delivers high quality customer service and support. The successful...
- Canton, MI (19 miles from Ann Arbor, MI)
- 3 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 3 days ago
Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues. Works with Corporate IT staff to facilitate the design of upgrades to the existing network, hardware, and...
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
Technical Support Engineer Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive...
Demonstrate proficiency troubleshooting multiple operating systems. Demonstrate ability to create and edit documentation for supporting customers as well as technical documentation for the unit....
Desktop Support Apprenticeship University of Michigan - Ann Arbor
- Ann Arbor, MI
- 9 days ago
- Ann Arbor, MI
- 9 days ago
If you are interested in this apprenticeship opportunity in partnership with Apprenti, along with applying for this position directly, you will need to register/be screened by the Apprenti Group....
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Technical Support Engineer, Service
- Novi, MI (21 miles from Ann Arbor, MI)
- 21 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 21 days ago
Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive to help industrial...
Remains proficient in networks, operating systems, hardware, software, databases, browsers, and related products....
systems, mobile devices, and common business productivity applications (e.g....
- Belleville, MI (20 miles from Ann Arbor, MI)
- 30+ days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 30+ days ago
Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. At JPMorgan Chase, we excel in providing top-tier IT support...
Senior TM Application Support Analyst
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Senior TM Application Support Analyst Location: CityScape What you'll do: As a Senior TM Application Support Analyst you'll be responsible for supporting all Payment and Deposit Operations...
Product Support Engineer (Multiple Positions)
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
ETAS, Inc. seeks Product Support Engineer (Multiple Positions) in Plymouth, Michigan. Provide technical expertise with respect to ETAS products and solutions, focusing on measurement, calibration,...
Product Support Engineer (Multiple Positions) (REF257700I)
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
Company Description ETAS, Inc. seeks Product Support Engineer (Multiple Positions) at its facility located at 15800 N. Haggerty Road, Plymouth, MI 48170. Provide technical expertise with respect...
Part-Time JATC669 Support Specialist Bookmark this PostingPrint Preview |Apply for this Job Please see Special Instructions for more details.Special Instructions to Applicants:Please complete all...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
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Salary for Help Desk Analyst Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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