Help Desk Analyst Jobs in Ann Arbor, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Previous help desk support experience strongly desired; remote help desk support experience preferred. Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS....
- Brighton, MI (21 miles from Ann Arbor, MI)
- 5 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 5 days ago
As an IT Support Technician at Team Lyders, you'll play a critical role in maintaining and supporting the organization's technology infrastructure. You will update systems, troubleshoot issues,...
Technical Support Agent - Night Belleville, MI (On-Site)
- Belleville, MI (20 miles from Ann Arbor, MI)
- 6 days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 6 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support. You will be taking roughly 15-30 calls a day inbound regarding a number of technical...
Previous help desk support experience strongly desired; remote help desk support experience preferred. Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS....
Desktop Support Specialist Senior University of Michigan - Ann Arbor
- Ann Arbor, MI
- 14 days ago
- Ann Arbor, MI
- 14 days ago
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 17 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 17 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 17 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 17 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 18 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 18 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
ATM & Security Support Specialist
- Brighton, MI (21 miles from Ann Arbor, MI)
- 26 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 26 days ago
Install, configure, and update ATM, TCR, and DVR/Camera software, including operating systems, Firmware, and application software....
We are hiring a Senior Software Support Engineer to join Clarivate! In this role, you will handle the Tier 3 level support for FoundationIP software (and its services), in direct contact with our...
PT JATC669 Support Specialist Bookmark this PostingPrint Preview |Apply for this Job Please see Special Instructions for more details.Special Instructions to Applicants: Please complete all...
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
HELP DESK TECHNICIAN (Information Technology) - Control No.: 2503-1605-1967-0004
- Ann Arbor, MI
- 45+ days ago
- Ann Arbor, MI
- 45+ days ago
Desktop and server operating systems (Windows, Mac OS) Standard enterprise applications (Microsoft Office, Internet browsers, Citrix, VPN, etc.)...
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
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Salary for Help Desk Analyst Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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