Help Desk Analyst Jobs in Woburn, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Boston, MA (10 miles from Woburn, MA)
- 15 hours ago
- Boston, MA (10 miles from Woburn, MA)
- 15 hours ago
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
- Lowell, MA (13 miles from Woburn, MA)
- 15 hours ago
- Lowell, MA (13 miles from Woburn, MA)
- 15 hours ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
IT Support Analyst (Contractor)
- Waltham, MA (8 miles from Woburn, MA)
- 15 hours ago
- Waltham, MA (8 miles from Woburn, MA)
- 15 hours ago
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...
Device Support Engineer , Perfecto
- Lowell, MA (13 miles from Woburn, MA)
- 23 hours ago
- Lowell, MA (13 miles from Woburn, MA)
- 23 hours ago
Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...
InfoSphere Optim Technical Support Professional
- Lowell, MA (13 miles from Woburn, MA)
- 1 day ago
- Lowell, MA (13 miles from Woburn, MA)
- 1 day ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
IT Service Desk Support Staff - Middlesex Community College
- Lowell, MA (13 miles from Woburn, MA)
- 1 day ago
- Lowell, MA (13 miles from Woburn, MA)
- 1 day ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
- Wilmington, MA (5 miles from Woburn, MA)
- 1 day ago
- Wilmington, MA (5 miles from Woburn, MA)
- 1 day ago
systems and Chromebooks....
Patient IT Service Desk Technician - Remote
- Burlington, MA (2 miles from Woburn, MA)
- 1 day ago
- Burlington, MA (2 miles from Woburn, MA)
- 1 day ago
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote Work- Andover, MA (11 miles from Woburn, MA)
- 1 day ago
- Andover, MA (11 miles from Woburn, MA)
- 1 day ago
Helpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...
- Boston, MA (10 miles from Woburn, MA)
- 2 days ago
- Boston, MA (10 miles from Woburn, MA)
- 2 days ago
A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...
- Braintree, MA (21 miles from Woburn, MA)
- 2 days ago
- Braintree, MA (21 miles from Woburn, MA)
- 2 days ago
Together we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up...
Senior Service Desk Technician
- Winchester, MA (2 miles from Woburn, MA)
- 2 days ago
- Winchester, MA (2 miles from Woburn, MA)
- 2 days ago
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
- Boston, MA (10 miles from Woburn, MA)
- 2 days ago
- Boston, MA (10 miles from Woburn, MA)
- 2 days ago
Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...
Computer Repair Technician (part time)
- Lowell, MA (13 miles from Woburn, MA)
- 2 days ago
- Lowell, MA (13 miles from Woburn, MA)
- 2 days ago
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
Help Desk Technical/Clinical Support
- Lexington, MA (3 miles from Woburn, MA)
- 3 days ago
- Lexington, MA (3 miles from Woburn, MA)
- 3 days ago
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...
Demographic Data for Woburn, MA
Moving to Woburn, MA? Find some basic demographic data about Woburn, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Woburn, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Woburn, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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