Help Desk Analyst Jobs in Westford, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lowell, MA (8 miles from Westford, MA)
- 13 hours ago
- Lowell, MA (8 miles from Westford, MA)
- 13 hours ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
IT Support Analyst (Contractor)
- Waltham, MA (16 miles from Westford, MA)
- 13 hours ago
- Waltham, MA (16 miles from Westford, MA)
- 13 hours ago
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...
Device Support Engineer , Perfecto
- Lowell, MA (8 miles from Westford, MA)
- 22 hours ago
- Lowell, MA (8 miles from Westford, MA)
- 22 hours ago
Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...
InfoSphere Optim Technical Support Professional
- Lowell, MA (8 miles from Westford, MA)
- 22 hours ago
- Lowell, MA (8 miles from Westford, MA)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
IT Service Desk Support Staff - Middlesex Community College
- Lowell, MA (8 miles from Westford, MA)
- 1 day ago
- Lowell, MA (8 miles from Westford, MA)
- 1 day ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
- Wilmington, MA (13 miles from Westford, MA)
- 1 day ago
- Wilmington, MA (13 miles from Westford, MA)
- 1 day ago
systems and Chromebooks....
Patient IT Service Desk Technician - Remote
- Burlington, MA (13 miles from Westford, MA)
- 1 day ago
- Burlington, MA (13 miles from Westford, MA)
- 1 day ago
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote Work- Andover, MA (14 miles from Westford, MA)
- 1 day ago
- Andover, MA (14 miles from Westford, MA)
- 1 day ago
Helpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...
Senior Service Desk Technician
- Winchester, MA (17 miles from Westford, MA)
- 2 days ago
- Winchester, MA (17 miles from Westford, MA)
- 2 days ago
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
Computer Repair Technician (part time)
- Lowell, MA (8 miles from Westford, MA)
- 2 days ago
- Lowell, MA (8 miles from Westford, MA)
- 2 days ago
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
Help Desk Technical/Clinical Support
- Lexington, MA (14 miles from Westford, MA)
- 2 days ago
- Lexington, MA (14 miles from Westford, MA)
- 2 days ago
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...
Teleoperations Support Specialist
- Cambridge, MA (21 miles from Westford, MA)
- 5 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 5 days ago
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Manufacturing IT Support Engineer
- Lowell, MA (8 miles from Westford, MA)
- 5 days ago
- Lowell, MA (8 miles from Westford, MA)
- 5 days ago
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers...
Associate Engineer, Technical Support
- Waltham, MA (16 miles from Westford, MA)
- 6 days ago
- Waltham, MA (16 miles from Westford, MA)
- 6 days ago
Meet Our Team: Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega...
ALCS Systems / Software Logistics Product Support Engineer (Qatar)
- Andover, MA (14 miles from Westford, MA)
- 7 days ago
- Andover, MA (14 miles from Westford, MA)
- 7 days ago
Date Posted: 2025-08-18 Country: United States of America Location: MA600: Andover, MA 366 Lowell St 366 Lowell Street, Andover, MA, 01810-5423 USA Position Role Type: Onsite U.S. Citizen, U.S....
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Westford, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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