Help Desk Analyst Jobs in Westborough, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Waltham, MA (20 miles from Westborough, MA)
- 8 hours ago
- Waltham, MA (20 miles from Westborough, MA)
- 8 hours ago
Contract Duration: 3-6 weeksRequired Skills & Experience + At least 1 year of experience doing help desk support + Windows/Mac + Imaging experience + Office 365 a big plus **You will receive the following...
- Waltham, MA (20 miles from Westborough, MA)
- 10 hours ago
- Waltham, MA (20 miles from Westborough, MA)
- 10 hours ago
As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software...
Senior Site Systems Support Specialist
- Worcester, MA (9 miles from Westborough, MA)
- 22 hours ago
- Worcester, MA (9 miles from Westborough, MA)
- 22 hours ago
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
- Watertown, MA (22 miles from Westborough, MA)
- 22 hours ago
- Watertown, MA (22 miles from Westborough, MA)
- 22 hours ago
systems Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs) Perform all other duties...
- Lexington, MA (24 miles from Westborough, MA)
- 1 day ago
- Lexington, MA (24 miles from Westborough, MA)
- 1 day ago
Position Overview The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
- Waltham, MA (20 miles from Westborough, MA)
- 2 days ago
- Waltham, MA (20 miles from Westborough, MA)
- 2 days ago
Contract Duration: 3-6 weeksRequired Skills & Experience At least 1 year of experience doing help desk support Windows/Mac Imaging experience Office 365 a big plus...
- North Smithfield, RI (20 miles from Westborough, MA)
- 3 days ago
- North Smithfield, RI (20 miles from Westborough, MA)
- 3 days ago
IT Support Field Technician IT Support RI North Smithfield, Rhode Island We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology...
Apple Genius - IT Support Technician
- Newton, MA (22 miles from Westborough, MA)
- 3 days ago
- Newton, MA (22 miles from Westborough, MA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Concord, MA (18 miles from Westborough, MA)
- 4 days ago
- Concord, MA (18 miles from Westborough, MA)
- 4 days ago
ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in...
- Waltham, MA (20 miles from Westborough, MA)
- 4 days ago
- Waltham, MA (20 miles from Westborough, MA)
- 4 days ago
Job Title: IT Support Specialist Duration: 6 month contract to hire About Company: Is a fully integrated, next-generation cell therapy company Responsibilities: Helpdesk & End-User Support Act as...
- Concord, MA (18 miles from Westborough, MA)
- 5 days ago
- Concord, MA (18 miles from Westborough, MA)
- 5 days ago
Broad technical experience, including: Windows operating systems and networking, Databases (e.g., SQL Server), CAD/PLM systems (e.g., Creo, SolidWorks, NX, CATIA, Teamcenter, Windchill) a plus, Scripting...
- Newton, MA (22 miles from Westborough, MA)
- 6 days ago
- Newton, MA (22 miles from Westborough, MA)
- 6 days ago
Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security...
Technical Support Engineer II, Amazon Robotics
- Westborough, MA
- 6 days ago
- Westborough, MA
- 6 days ago
Windows or Linux Operating systems support and proactive maintenance....
- Oxford, MA (16 miles from Westborough, MA)
- 8 days ago
- Oxford, MA (16 miles from Westborough, MA)
- 8 days ago
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Graduate Assistant Help Desk IT
- Dudley, MA (22 miles from Westborough, MA)
- 8 days ago
- Dudley, MA (22 miles from Westborough, MA)
- 8 days ago
Job Details Job Location : Nichols College - Dudley, MA Position Type : Part Time Salary Range : Undisclosed Description Graduate Assistant Job Title: Graduate Assistant Department: Information...
Demographic Data for Westborough, MA
Moving to Westborough, MA? Find some basic demographic data about Westborough, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Westborough, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Westborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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