Help Desk Analyst Jobs in Springfield, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Northampton, MA (15 miles from Springfield, MA)
- 2 days ago
- Northampton, MA (15 miles from Springfield, MA)
- 2 days ago
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance IT Support Coordinator...
Epic Cupid-Radiant Support Specialist
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Infrastructure and Desktop Support Consultant
- Hartford, CT (22 miles from Springfield, MA)
- 7 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Hartford, CT (22 miles from Springfield, MA)
- 9 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 9 days ago
Experience with desktop and server operating systems, including windows 10, and Server 2019 Basic experience administering Windows 2019 Active Directory....
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
Job#: 2076896 Job Description: Position: Desktop Support Location: Onsite; Hartford, CT Duration: 6+ month contract to hire Pay Rate: $18-22/hr For applicants who are interested in this...
- East Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
Perform level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues....
Technical Support, Medical Imaging (HL7 and DICOM)
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed...
Senior Technical Support Engineer
- Hartford, CT (22 miles from Springfield, MA)
- 21 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 21 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Working knowledge of computer operating systems in a networked environment. Knowledge of and experience troubleshooting wired and wireless connectivity issues....
Customer Technical Support Representative
- Hartford, CT (22 miles from Springfield, MA)
- 22 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 22 days ago
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Part Time Help Desk Technician
- South Windsor, CT (18 miles from Springfield, MA)
- 22 days ago
- South Windsor, CT (18 miles from Springfield, MA)
- 22 days ago
Position Type: Technology/Computer Technician Date Posted: 5/22/2025 Location: South Windsor High School Closing Date: Open until filled Additional Information: Show/Hide Part Time Help...
MES Opcenter/Camstar Technical Support Engineer - Remote
- Hartford, CT (22 miles from Springfield, MA)
- 23 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 23 days ago
Required Technical Skills** - Camstar/Opcenter, MES, Cloud platform,.NET, Sql/Oracle(Database), ERP & Equipment Integration. OPC, IOT, PLC & SCADA, SQL, PowerBI, SQL Server Reporting Services...
Remote WorkInfrastructure Platform Support Engineer
- Hartford, CT (22 miles from Springfield, MA)
- 25 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 25 days ago
Infrastructure Platform Support Engineer [Hartford, CT, 06114] | 2025-05-19 18:22:54 Job Description Infrastructure Platform Support Engineer (Infra / Cloud Exp -AWS/Azure/ Tools & Techniques -...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
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Salary for Help Desk Analyst Jobs in Springfield, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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